One star is too much. Absolutely disgraceful service. My 'next day delivery' resided at Coventry West Avenue depot for 26 hours. I rang them to arrange for me to collect. Spoke to 'Erin', who assured me that my parcel was indeed there, at West Avenue. I said 'make sure it is not put on a van for delivery' she said, 'oh, no, that won't happen, I'll make sure of that'. Guess what, 40 minutes and 15 miles later I arrived to make my collection, only to be told by 'Tina' that 'We made a mistake, it is on a van, and scheduled for delivery 12noon to 1pm'. I had to return home and wait. Checked on tracker (waste of time!) as this stated 'Parcel at depot'. Parcel arrived 12-40pm. I will not use parcel force ever again and will not purchase from any supplier using this dreadful service. Phil.