I would have given them zero stars had that been an option on the system. I never had a delivery by them which didn't go wrong. Today, AGAIN, a delivery of 4 parcels was scheduled for 11am-12. The driver was here at 12 but instead of 4 parcels he only had 3. I made the driver call the other driver who mistakenly carried my fourth parcel. I was promised it would be here by 1pm. It's now nearly 4pm and nothing came. I called parcel force -- the line broke three times!!! -- to learn that they would now deliver at 5-7pm. No excuses, nothing. A whole day gone again just because they obviously don't care. If you can send with a different service, I would do that.