Very unhappy with the Parcelforce courier service or shall I say: lack of the courier service. I've ordered an express next day delivery on Saturday, but my parcel has never been picked up. Despite the collection window 11-16.00pm, a courier showed up at 10.00am and never came back. I re-scheduled the pick-up for a different day just to get an email 24hrs later than they're unable to collect my parcel as I paid for the express delivery on Saturday, but the day after re-scheduled pickup is not Saturday...duh? Looks like the worry more about the bureaucracy than an actual service. Just requested a refund, will see how long will that take. Special thanks to Bart, Luis, Antonio, Helena - nice and polite customer service, useless, however, if not delivering the parcels.