I have never been a person that goes online such as this and vent my utter frustration with a company and its process for making a claim...but here goes...never never ever use this company for transportation.... not only did my package turn up damaged...and yes I took out insurance...a 3 day delivery was more like 18 days in transit....the most unfortunate part of my experience is that I it could only be theft by an employee or by the companies contractor that saw my package damaged....save yourself the anxiety and find another company...a company with values and better communication skills because Parcelforce is not this company.