I've been waiting for a package for over a month now. Booked days off work and stayed in 3 times awaiting the package that never arrived. At first, I was promised to be contacted by a courier and heard nothing. I tried rearranging a delivery multiple times, I have requested the package to be redelivered to a local post office, where there was no sign of it afterwards, tried changing addresses and nothing. I haven't been able to get through to anyone at Parcelforce. I had to arrange everything through an automated redelivery service to then find out 3 weeks later that it does not operate correctly, as the company never followed through with any requested redelivery arrangements and had no sign of my requests whatsoever. When I finally managed to speak to a real person, they requested a redelivery payment, even though it was admittedly a fault of their own and I still had to call the depot directly in order to make payment and couldn't get through to them for hours. Outrageous service!