This has to be the worst delivery company in the UK. Had to take a day off work to wait in for a package to be delivered, no option of times or even a delivery window. Sat from 7 to 17 waiting only for the tracker to update to’ delivery could not be made as your address could not be found’!!! Absolute nonsense, it’s a normal house on a normal street! Spoke to head office who said they would get in touch with the depot and get it out again to be delivered for 19.00. At 18.45 I called back to be told the depot did not pick up the message so it won’t be delivered. Was then told a manager from the depot will call me in 20mins- never happened. I no longer have days off work so it looks like gifts for my family won’t be given. I have made the company aware I purchased from that I won’t buy from them again if they continue to use parcel force in future. Any company I look to purchase from going forward will need to use another delivery company. If they use this one I will send an email to let them know I didn’t make a purchase from them due to them using parcel force. More people need to do this to force parcel force to improve!