The keys to my new apartment were due for delivery on the 24th December. After not receiving them, (or any proactive effort being made to contact me about the situation), I called their customer service. The gentleman I spoke to was at best uninterested. He explained the keys had been sent by them to the wrong depot and that there was “no way” in which I could get my keys out of “the system” as they were “fully closed” until the 27th. I asked to if it would be possible to move the delivery earlier on the 27th. He declined. I offered to pay the difference. He still declined. I asked if I could speak to a supervisor or manager. He declined. I asked if he felt this was an acceptable experience. He declined to answer. When I started explaining that I had furniture on order and why I needed the keys. He disconnected the call.