I arranged for Parcelforce Express 48 to collect a parcel today, 13 March. When I checked the tracking webpage this afternoon there was a message saying '13 March 14.09 Collection attempted - customer not available. Leicester Depot'. This is not true - my wife and I were both in the house and have been listening out for Parcelforce. No-one rang the doorbell and no card was left. The parcel cannot now go until Monday, which means that I will miss a deadline. This is very poor, and I understand there have been a number of instances in my area where drivers have claimed that customers have not been available when that has not been the case. I guess when drivers are running late, or just can't be bothered to turn up, it's dead easy to claim that a collection/delivery was attempted...............