I had to use parcelforce 48 express because my mothers day gift was 1cm too long and cost me £12.12 to post, this was not a problem for me, all I wanted was my mother to receive her gift before mothers day. The actual item was a collapsible walking stick and a card all of which weighed less than 3 grams . It took 5 days to get there a distance of 65 miles ffs ! I complained to parcelforce , who made me jump through hoops with on-line form filling, proof and complaint handling, then the pond life that judge my case thought £2.53 was justifiable compensation. Shame on parcelforce a company I shall never use again and hope no one else will.