If I could give 0 star I would but could not so lucky them they still get 1 star. I sent my parcel 21 May and until now no updates. It say it already left the UK but they don't know the location or arrived in the country destination. Sent many emails and calls but they answer is the same saying because of the pandemic. I paid for GlobalPriority £47 but still can't get it delivered. Not even the customer service bothered to escalate or investigate the location of my parcel. Do not trust them to send your parcel as they will not be able to help you. Now my parcel seems its lost and they don't just accept it and keep saying because of suspension and pandemic. Other services is much reliable than this parcelforce and can deliver quicker. Better avoid them and do not use their service even you don't have options still do not use their service because it will end up lost, waste of time and money.