I would have given 0 star if there was any. I could not be more frustrated, I sent a hand luggage box from Dublin August 6th. It arrives uk with parcel force since August 10th, they advised the item has been damaged but repaired. Ok! No problem, send the item then, they said it has to go through customs, 2 weeks later send the item again they said they are trying to locate it between national/ international hub👀👀. Another week gone, where is my item? They said they need the receiver address so they can send it, I gave the address again. Can my item be sent now, then I was asked to describe my item🤬🤬. 1 month later, now they are saying I might need to fill a claim form with the people I sent my item with😡🤬🥵I do not want to be compensated I want my box to be found and sent to my reciever, there was a need for the items in the box that is why I bought and sent them away. Please people desist from sending valuable items with parcel force to avoid frustration of your life and soul