My item was delivered to the Preston depot at 4.15 on Saturday for next working day delivery eg Monday. has been prepared for delivery . Was not delivered Monday, waited in all day, eventually phoned Parcelforce was told problems with staffing, told didn't know when it would be delivered. The company I bought my item from had paid for a service eg next working day. Didn't arrive Tuesday again waited in all day, again phoned Parcelforce was told someone would phone me back, no-one did. Now Wednesday and my item is still not out for delivery and no-one has phoned!!! Am I expected to stay in until they decide to deliver? Someone at Parcelforce needs to sort your services out as they are not being carried out as to your claims.