What went wrong is that I was not informed about the delay in delivering the part. This lack of communication was especially concerning because the part was for a broken furnace during subzero temperatures, highlighting the urgency of the situation. Your website advertises same-day delivery, which led me to believe that I would receive the part within 7 days. However, when I called to check the status, the part still hadn't been delivered. This experience suggests a lack of understanding of the importance of timely delivery in critical situations.
3 months ago
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