Ordered watch directly from PV - watch was sent back to their warehouse as they failed to give UPS clearance information as requested. Oddly PV website says it was delivered to me ! PV have confirmed they have it in their warehouse but unwilling to issue refund until the warehouse 'tell' them they have it ! They are also unwilling to send another out. Mentioned it was a special birthday present - but that makes no difference. So they have my money - I can't buy anything else until this refund is issued Don't have a product - they do. Dread to think what the customer service would be like if a fault had to be handled !! DO NOT BUT FROM PV - you will regret it !!