Would give a 0 star review if I could. After only a few weeks pieces of the watch face began to fall off, including the PV logo, to which they became stuck in the hands and the watch mechanism no longer works. The watch was not worn after the first piece fell off yet others still began to break. Customer service were awful, for some reason this mechanical failure did not fall under their warranty, as they believed it had broken due to ‘event’ and refused to believe me. I called consumer support and only after hanging up having been on hold for 15 minutes did I find out the centre was based in Germany and I had been charged for this call! They have offered me £20 off a new watch (not even 20% off the original price of the watch) and suggested I use this voucher to get a case as to stop the watch breaking further, without offering to even fix the watch let alone replace it. Will not be using them again and I suggest no one else does either as they are very expensive and this price is not reflected in the consumer service received.