They're either incompetent or a scam. I ordered a watch over a month ago, but it was returned to the sender despite my attempts to redirect the package. I reached out to PV customer service via email, but the individual I corresponded with took days to reply and was of no help when he did. It's been over two weeks since he last responded, so I called both help numbers from the PV site (it changed over the weekend). The first number (the one taken down) stated nobody could take my call at the time and asked me to leave my order and phone numbers. The second and currently listed phone number on PV's site immediately hung up on me both times I called. As a last resort, I also tried contacting them over FB Messenger: another dud. *shocking* I am terribly disappointed with PV and will be filing a case with PayPal in the coming days. I've waited over a month; both Christmas and my girlfriend's birthday have passed, and I've still received nothing of value in goods or service from them. Look elsewhere for your gifts. This review was originally posted to Trust Pilot, but it was reported by Paul Valentine to suppress my honest negative experience.