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Anonymous
Terrible company to deal with. I spent a significant sum on a custom-built high-end PC back in June/July 2020 and received it in August 2020. It is less than a year old but I have sent it back twice now because of faulty components. The first time it took over a month to get back. Now it has developed a fault again and I will be waiting two to three weeks to receive it again. This PC is my working lifeline. What makes it even worse is that they fail to acknowledge any failings of their service, instead offering useless platitudes of sorry, we're doing all we can, and so on and so forth. They also lied about the total time to wait for the repair. On the second occasion, I was told roughly a week, but with it being a holiday I allowed for more time until I called to find out it was actually in a two to three-week-long queue. Their complaints process is a token offering to appear as if they will reply and resolve the situation - it does nothing, they do nothing, the managers will never speak to you, and avoid any sort of resolution. I will not be ordering anything through this company again. My recommendation would be to build it yourself.
4 years ago
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PC Specialist has a 4.8 average rating from 4,992 reviews