PC Specialist Reviews

"Absolutely fantastic company . This is my second computer I have ordered. My child ordered one and now my son has ordered one as his Christmas present. The communication is brilliant from the moment of ordering,build and then dispatch. Can't fault the customer service or the quality of the product"

"I was recommended this site by a friend. I was looking for a gaming computer with good specs, but I did not have an idea of which ones I wanted. However, PC Specialist made this process easy as they have laid out their website in an accessible way for anyone, they included multiple options of hardware and you are able to customise your PC to fit your needs and styling. \r\nOnce the order had been processed, I was kept up to date with every stage my PC was in, and once it had been built they sent a 3D Model of it in an email! I was delightfully surprised! The shipping was straightforward, and they packed everything in my order with care and made simple instructions to help set it up. \r\nOverall I am very pleased with the service they have provided and I would gladly recommend this business to friends and family."

"Really easy to use and customisable builds on offer. I wanted to build parts together and leave others out as I was planning on adding them myself later which I was able to do. Really clean cable management was provided and constantly updated on the status of my build. Was even provided a 360 image of my build once they had put it together which was a pleasant surprise. Customer service\/support was really helpful, I was bugging them like 3 times a day \ud83d\ude02. Have already recommended to friends and will recommend again. \ud83d\udc4d"

"This was my first buy with PC Specialist and had my custom built gaming computer put together. We put down all the specs that was needed and sent off the order. I was so thrilled from start to finish. I really like how they informed you of every step that they were at and what was happening. Also gave me a 'sneak preview' of the computer itself and kept me informed at all times. I was thrilled when my computer was delivered with great care. I was over the moon with the attention to detail and how it had been meticulously put together. It was worth every penny ! The computer and graphics run like a dream. I am thrilled with this first class service that PC Specialist provided and I would highly recommend them if you are considering replacing or buy a new computer. You will not be disappointed."

"This was my first buy with PC Specialist and had my custom built gaming computer put together. We put down all the specs that was needed and sent off the order. I was so thrilled from start to finish. I really like how they informed you of every step that they were at and what was happening. Also gave me a 'sneak preview' of the computer itself and kept me informed at all times. I was thrilled when my computer was delivered with great care. I was over the moon with the attention to detail and how it had been meticulously put together. It was worth every penny ! The computer and graphics run like a dream. I am thrilled with this first class service that PC Specialist provided and I would highly recommend them if you are considering replacing or buy a new computer. You will not be disappointed."

"I am very glad that I ordered from pc specialist as the full experience was easy and enjoyable. Using their website to configure my build was easy to follow and exciting. I was provided with lots of updates both on their site and via email during the full process which was very exciting as I couldn't wait to get my hands on my new build. I very grateful for my new build and thank you to the full pc specialist team for your hard work."

"I got a water-colled laptop recently, and my experience has been mostly good but has some negatives too. \r\n\r\nHere are my honest thoughts on this:\r\n\r\nOrdering it:\r\nAll was easy, but the configuration process it's not super friendly if you're not a tech nerd. You need to know what you're building as the parts don't give you explanations as to why is one better than the other, etc. But if you are configuring it you probably should know what you're doing and it's great that they won't let you make mistakes. If you choose a component that isn't compatible with another, you get an error explaining what is the issue, what might you need to change, and why. The website is overall what I'd expect from a PC specialist retailer that speaks to people who know what they're after. \r\n\r\nDelivery:\r\nOkay, here they really excel. You know every step in the production and get detailed updates for everything. The packaging is done at its best in terms of device safety. \r\nI'm normally terrified of getting laptops\/desktops delivered because I don't trust the delivery process. Things can get bumped, kicked, dropped and shaken during transport. These guys take that into account and wrap this thing in a bunch of shock-absorbing stuff, box it then box it again with more protection. I got a 17\" laptop in a box the size of a suitcase. They do everything possible to get what you bought undamaged and that deserves 5 stars. \r\n\r\nDevice performance: \r\nI work in the creative industry and I use this more for rendering and editing After Effects, C4D and other Adobe software. I even tested this on Unreal Engine and handles easily everything I throw at it without even getting warm. I was editing a 4k video in After Effects and towards the end I realised I was working at full resolution and my laptop wasn't even lagging in the least. \r\nSo if you're a creative, I really recommend this setup. (my main specs are below)\r\nHaven't played any games so far. \r\n\r\nWhere they dropped the ball: \r\nThe instructions that came with this had nothing to do with the parts I had. Here I'm speaking about the water-cooling box that connects to the laptop. The cooler pairs over Bluetooth and there are steps I had to figure out myself to get it working. The install \"manual\" needs updating. \r\n\r\nI did give a headache to customer service and had long chats over what wasn't okay. The good thing is that they pick up the phone, actively answer emails and you can chat even on WhatsApp. The only issue is that they didn't seem to be aware either of what you get in the box and you need to tell them. Every order should have pictures attached to what's been put in the box so that you don't have to explain. \r\nAfter speaking to customer support I got a next-day delivery for water pipes replacement at no cost. Thanks, Rotimi!\r\n\r\nIt's been less than a month since I got this and so far I'm happy. Might return here in a year or so to give an update on how this thing lasted all the \"wear and tear\"\r\n\r\nThe laptop: \r\nIt looks and feels good\/premium. The vents are big and it cools well. Overall it seems the laptop is built to last. And the most important thing is that this laptop was \u00a31000 cheaper than the exact specs equivalent but with a brand name. \r\n\r\nThe cooler: \r\nWell, It's a fan with a water pump in a box. The box looks neat. And well it needs to connect to your laptop and that makes it less mobile, but you should expect that.\r\nWhen you disconnect there's going to be some water. Put some paper towels on your desk before. There's no troubleshooting manual, would be nice if they'd make one. The pipes are magnetic, and they attach easily, but to me, it feels like they'd disconnect easily too by mistake but I'm not going to test it. Wish these had a locking mechanism. The cooler makes some noise but nothing to be worried about.\r\nAlso, its purpose isn't necessarily to make your laptop cool but to allow to processor to operate at a higher frequency before reaching throttle temperature. So it's a performance enhancer, the device will still warm up but will perform better than without this gadget. The goal is not just to keep the laptop cool but to sustain high performance for longer periods and that means you won't see a huge temperature difference compared to a non-water-cooled laptop. \r\n\r\nAnother great thing was that I got a promotional offer with the processor and the graphic card and got 2 games for free and these are worth about \u00a3100 if you buy them separately. This might not be the case for you as it was a promotional offer and these don't last forever but was a welcomed addition. \r\n\r\nBottom line: I'd buy again and whenever I'll get a desktop I'm returning here. \r\nIf you're a gamer or creative this is a smart choice. I know I sound like I'm low-key advertising but what can I say, they're not bad. I'm also an Apple hater and before I had an MSI creator that was a really really bad choice. I'm just glad I found a new alternative that ticks my boxes. Cheers!\r\n\r\nMy specs:\r\nRecoil Series: 17\" Matte QHD+ 240Hz sRGB 100% LED Widescreen (2560x1600) with a Liquid Series Laptop Cooler\r\nProcessor (CPU): Intel\u00ae Core\u2122 i9 24 Core Processor 14900HX (5.8GHz Turbo)\r\nMemory (RAM):32GB Corsair 4800MHz SODIMM DDR5 (2 x 16GB)\r\nGraphics Card: NVIDIA\u00ae GeForce\u00ae RTX 4090 - 16.0GB GDDR6 Video RAM - DirectX\u00ae 12.1"