PC Specialist Reviews

Name: PC Specialist
Rating: 4.79

4.8 Rating 4,836 Reviews

97 %

of reviewers recommend PC Specialist

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Metrics

4.8

Based on 4,836 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 4 star review on 31st July 2025

319

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the moment I landed on the website, the experience was smooth and intuitive. The layout was clean, making product comparisons effortless, and the filtering options helped me quickly find the exact specs I was after. Placing the order was equally seamless—clear guidance every step of the way, with no surprises or hidden extras. I received prompt confirmation and updates throughout, which made the whole process feel reliable and reassuring. When the computer arrived, it surpassed expectations. The build quality was impressive: sleek design, solid components, and everything worked perfectly out of the box. You can tell real care went into both the assembly and quality control. Delivery was punctual and well-packaged, offering peace of mind that the product was protected in transit. It’s rare to find service this consistent across every touchpoint. Highly recommended for anyone seeking not just great hardware, but a company that genuinely gets customer experience right. This is the third PC I have purchased from them.”

Helpful Report

Posted 1 week ago

“My PC was made to order in 14 days. I was able to choose a great spec and configure the machine I wanted. So much better than buying ‘off the shelf’ in a store. Communication was good and the machine arrived well packaged and undamaged. There was a slight issue with the case USBs but this was quickly rectified once I reported it - I was sent a diagram of the motherboard and the socket I need to inspect. Once the cable was reseated everything was fine. This is my 4th order with PC Specialist and I’ve never been disappointed.”

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Posted 1 week ago

“I absolutely love the build-a-pc process on the website, it is so damn functional and well laid-out that for the last 3-4 years I've settled on PCS as the people I'd eventually be buying from; window shopping was just too easy and enjoyable - sorry for all those extra website hits, guys! The system I've gone for is giving me roughly 3 times the framerate, in highest settings at 1440p with supersampling enabled in my favourite game - I honestly couldn't be happier. The thing runs like a dream, does everything I want it to and has scope for expansion down the road (my last system was 9 years old!), its everything I wanted and more. I was also really pleased with the customer service over email - being a dummy and new to the idea of graphics cards needing brackets (what have we done?), I'd outlined concern that the images I'd been sent didn't look like the bracket was attached to anything. Personally I would have responded in a derisive and patronising tone - "Mate, do you really think we'd just have a bracket floating free in the case.. for what? Looks? Come on, this is our business.." etc - but instead I received an incredibly swift reply that was extremely friendly and let me know I was worrying over nothing - very much appreciated that!! :D”

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Posted 1 week ago

“Firstly a UK based firm. The ordering process is slick and easy to navagate, allowing a tailored PC to be assembled to your requirments. The build was on time and dispatched in a timely manner. The PC when it arrived was well packaged. It worked perfectly after reading through the instructions. All round excellent.”

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Posted 1 week ago

“Tras unos 15 años con mi anterior portátil gaming de la conocida marca del Alien (no hay que decir más), ya empezó a fallarme el hardware y tuve que empezar a buscar su sucesor. "Googleando", elegí PCSPECIALIST (sin conocerla) porque es la única de todas las que miré (incluida mi anterior) que me daba lo que yo buscaba en potencia. PCSPECIALIST ofrecía a nivel de máximo detalle y configuración cada componente elegible y adaptar la configuración a tus propias necesidades. También PCSPECIALIST da la opción de poder mandarlo y reconfigurar tu Hardware para hacerlo mas potente en un futuro. Seguro que yo tardare bastante en hacerlo porque va mas que "chetado". Tras unas semanas con esta pedazo de maquina, me encanta. Robustez, calidad en los materiales y soberbia de saber (por la configuración elegida), que puede con todo. Se que me va a aguatar durante bastante tiempo el poder jugar a todo lo que le ponga en configuración ultra. El tiempo de espera desde que lo solicitas, hasta que te llega es mínimo. Pongo como referencia que mi anterior Alien..me tardo un mes. Este solo 8 días. ¿Contras?, solo una, y realmente no lo es. Muchos se preguntaran si hace ruido. Si te compras un Ferrari sabes que va a hacer ruido porque es una bestia..Este Recoil 18, es una bestia; hace el ruido que todo ordenador portátil Gaming potente tiene que hacer. Solo aconsejo, al que se pida este tipo de ordenadores, que se compre una buena base enfriadora. Alargarás exponencialmente la vida de tu portátil. Yo no escatimé en gastos, y ya tenía en mente una; esta no se encontraba entre las bases enfriadores que también ofrece la propia página. Para terminar, decir del grandioso servicio que ofrece PCSPECIALIST en el aspecto de su personal; tanto en primera instancia en el chat, como los demás departamentos una vez realizado el pedido. De que les solicitas información en nada están contigo y te ayudan en todo lo que necesites sin el mas mínimo inciso de duda. Una vez realizado el pedido siempre te están informando de todo el proceso de construcción y estado del mismo a través de mail o de su propia pagina web. Sin lugar a dudas, a cualquier persona que conozca y necesite un portátil o PC nuevo le recomendaré PCSPECIALIST. Y yo mismo, en la futura actualización, volveré a contactarles.”

PC Specialist 5 star review on 21st July 2025

Helpful Report

Posted 1 week ago

“Your support has been good, your communication is fantastic - unfortunately the PC arrived and the windows install files were corrupted. Aaron on support had to talk me through downloading the files again and putting them on a usb drive and then booting from that - so not an ideal situation. This PC was for me but I buy all the equipment for the 500 strong staff team at work (I am Head of IT) and last week I had to but a desktop pc but went a different direction as I couldn't afford to have it arriving non-functional. My RGB Ram has a mark in the centre of the RGB which is annoying. Apart from that everything else was spot on.”

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Posted 1 week ago

“The process of ordering my custom PC was straight forward. After I chose the parts I contacted support to make sure what I did was accurate and the reply was always quick and helpful for any question I had. After ordering I could see the status of the PC so the delivery was accurate too. Setting it us was easy too and I am not a computer genius. So far everything looks the way I expected and I am happy with my choice.”

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Posted 1 week ago

“Easy to use website. A great product. Good communication by email on the status of the order: receiving the order, building the desktop, testing the desktop, and delivery. The whole process felt well controlled and secure.”

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Posted 1 week ago

“Amazing service, exactly what I requested and plenty of help along the way. Would definitely recommend PCSpecialist!”

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Posted 1 week ago

“PCSpecialists ask how you want your OS to be setup. Basically a mix and match device build which takes the hassle out of shopping around for your parts, with the added bonus that they put it all together for and test the machine viability for you.”

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Posted 1 week ago

“I was well over an upgrade and PCspecialist made it very easy for me. I am more than happy with my purchase and the new PC looks great on my desk. Thank you PCspecialist.”

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Posted 1 week ago

“I was way overdue an upgrade, and PC Specialists made it easy to choose my own parts, and have all the behind the scene stuff sorted for me. When selecting those parts they offered suggestions to help the builder financially and to get the best parts available. I was given quick, detailed updates regarding my order and emails with tips regarding setting up certain things. The PC was packed perfectly and handled with more than enough care. Could not be happier with the experience.”

Helpful Report

Posted 1 week ago

“Quick and frequent updates, reliable company to use for what its intended for, packaging was really well done, pc even came with free stickers (love that) its really cool how they even give the names of who works on ur pc and a 360° view of ur build :))”

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Posted 1 week ago

“Great company, I've bought my last 3-4 custom PCs from them and with each one I tend to keep for a good few years before upgrading and never had any issues with them. Build quality and customer service is brilliant!”

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Posted 1 week ago

“Kept me updated throughout the process. Would highly recommend”

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Posted 2 weeks ago

“Good service Good product And Good price”

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Posted 2 weeks ago

“Easy to use but required some additional support from a family to configure PC also checked with PC Specialist for advice, all was very helpful. Have originally ordered a PC before with PC Specialist. The PC laseted a long time and no problems. I can easily recommend PC Specialist.”

Helpful Report

Posted 2 weeks ago

“I have bought my computers at PC Specialist for over 15 years, and they didn't disappoint this time with my first laptop. As soon as you want something slightly non-standard (in my case two SSD drives in a laptop) this company is the place to come to get exactly what you need. They even discovered a problem testing my build and were super friendly about how to reconfigure to overcome the problem (though minor note - I had to find out what the holdup was on their website, they didn't quickly advise me there was a problem). Will use them again for my next computer.”

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Posted 2 weeks ago

“Everything works well, was extremely well packaged and even came with cable management and the remaining thermal paste for future use”

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Posted 2 weeks ago

“Great service. I had a minor (software-related) problem. The PCS agent sent me links to new drivers and O/S and talked me through the installation process. You wouldn't get that from Curry's or Amazon. And the Fusion laptop is superb. Thank you.”

Helpful Report

Posted 2 weeks ago

PC Specialist is rated 4.8 based on 4,836 reviews