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PC Specialist Reviews

4.8 Rating 3,410 Reviews

96 %

of reviewers recommend PC Specialist

Company Reviews

4.8

Based on 3,410 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 4 star review on 26th April 2024

PC Specialist 5 star review on 25th April 2024

PC Specialist 5 star review on 25th April 2024

PC Specialist 4 star review on 22nd April 2024

PC Specialist 3 star review on 21st April 2024

PC Specialist 3 star review on 21st April 2024

PC Specialist 3 star review on 21st April 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was fast, the pc build in general is a good build. But ive had two problems so far, items left on the computer from whomever tested it were flagged as malware to which i contacted technical support who confirmed items where left there by the testing team on accident and that i can delete the folder. But they didn't answer my question as to why stuff was flagged as malware. the second problem is when having 3 basic items such as keyboard mouse and headset plugged in to the USB 2.0 panels on the back of the machine i get a not enough controller resources error. i used these items on the previous pc i got from pc specialist with no issues. so honestly confused why theres not enough resources on a machine that is 6 year newer. i havent had time to contact the support and go through and see if there can be a fix but the fact theres 2 issues in general and the support the first time around wasn't the greatest customer service. i would still suggest pc specialist. as i said ive baught 3 systems from them in the past and in the past they are good and issues get resolved. i gave the 3 star rating this time around because the USB issue seems something that should have been checked during testing, and having items flagged as malware thats left on the system from pc specialist and not being reassured only told you can delete the folder wasn't very good customer service overall but still decent. i would still buy from pc specialist though as in the past i have had only one issue with previous machines that was fixed quickly.”

Posted 2 weeks ago

“Very prompt service with no issues.”

Posted 2 weeks ago

“Decent build at a decent price, but you never really know what a company is like until something goes wrong. The toughened glass on the side of my case broke within an hour of arrival (presumably damaged in transit), and I called up and reported it. No questions asked, new part arrived the next working day. Great support, thanks! And the feedback during the build process was excellent too.”

Posted 2 weeks ago

“Phone support service before and after sales was excellent, the website is excellent, the build tracking is excellent. I am delighted with PC Specialist and would recommend them to anyone.”

Posted 2 weeks ago

“Over a number of years I have ordered computers for myself and other people and have always been impressed with the service and advice from PC Specialist. I have just recently ordered a new PC to replace my slightly aging but working PC (again that was supplied by PC Specialist) and as is usual cannot fault the prompt service and build time. Every step of the way you are kept informed of where your PC is in the build timetable and when you will be receiving it. The PC was deliver on the 7th working day. As expected my new PC is everything I asked for and more. I can wholeheartedly recommend PC Specialist for their service and importantly their advise and guidance if you have questions.”

Posted 2 weeks ago

“Great service, I chatted to the technical team before i ordered to fine tune the build I wanted, I was kept up to date on the build and testing. PC arrived safe and sound in quality packing. The only niggle i had was a slight sound issue but was solved with reinstalling drivers. Very happy customer”

Posted 2 weeks ago

“The ordered PC represents good value. Regular updates were provided during the construction and despatching process and proved to be informative. In the first fortnight of usage, I have not experienced any fault in the computer and it is as powerful as I had anticipated, if not more so.”

Posted 2 weeks ago

“Great service, keep you updated at every stage of the process. Didn’t take long at all to get my laptop made and delivered and I’m very happy with it.”

Posted 2 weeks ago

“Great communication and service”

Posted 2 weeks ago

“The customer service was absolutely faultless. I had a query prior to placing my order regarding the internal set up and the gentleman I spoke to gave me the information I needed. Coupled with the regular updates during the building and testing phase, complete with a photograph part way through the build, this was well received. The price of the PC was also ultra competitive, and the price was cheaper than buying the individual components and assembling it myself. I could not be any more pleased with the computer and the service. A+++++”

Posted 2 weeks ago

“Really good communication throughout the process - including regular emails letting me know the status of the build, the QA, the despatch and delivery. The PC does run a bit hotter than I expected and have had very helpful emails and calls with the customer service team to resolve.”

Posted 2 weeks ago

“The order process was relatively simple although the filter and comparison options when choosing the laptop configuration could be made more powerful and flexible. Other than that the build was quick, the tracking excellent, delivery on-time and the performance of the laptop frankly staggering for the price paid. I'll definitely be using PC Specialist as my 1st choice in the future.”

Posted 2 weeks ago

“Fantastic customer service from start to finish. A great build on my gaming pc, good advice. Contacted help line for a windows licencing issue, delt with immediately. Would definitely recommend.”

Posted 2 weeks ago

“Beautifully built, easily edited specification if required and arrived in good time”

Posted 2 weeks ago

“The customisation is easy but if you're out of touch with the current PC world I would definitely recommend checking on the forum if your chosen spec is OK before ordering. I did and I was advised almost everything I had chosen was wrong and given good reasons why. I changed my order to the advised spec and it's been great. The forum is obviously not PCS employees just friendly individuals with vast knowledge they're happy to share. Once the order was placed there was constant information about its progress and it arrived in 7 days despite originally saying it could be 10 to 14. They even added in the cables for me to add two old SATA drives from my old machine with all my documents on. So far it's been flawless and hopefully will continue to be for a good few years to come.”

Posted 3 weeks ago

“PC Specialists are great to deal with. From the moment of ordering right through to the delivery they kept us informed. Their prices are competitive and the machines are built to a high spec.”

Posted 3 weeks ago

“First time ordering, computer is great. Had some issues setting up (my own fault) and support called me within 5 minutes and resolved the problem. Excellent experience so far.”

Posted 3 weeks ago

“Order came quick without any issues, also fairly easy to set up!”

Posted 3 weeks ago

“This is my first time ordering from PC Specialist and it's been great. I've had a really old laptop for 10 years where the hardware was limited so was in need of a big upgrade. I was able to fully customize that my PC*. I did months of research to get the best what I could get for my budget. My build came to £1399. Delivery. I've had the PC for about 2 weeks now, it took about 7 working days for build and delivery. Happy with the time it took, the quality of the pc is a lot better than I thought. It was well packaged, however the packing foam that was put in to fill between parts of the inside of the PC was quite tricky to get out, I was worried to break something as it was so lodged in, just be careful when taking that out. Also if you get a wireless network card, you attach the antennas. I did have an issue with some updating feature restart problem with windows 11, and I contacted PC Specialist, and got back very quick responses with a solution. I was able to follow these and sort the issue out in Command Prompts. The PC works brilliantly and so much faster than anything I've had before. I use it for 3D software such as blender and I've also now been able to play games like Star Wars: Fallen Order and others on Xbox Game Pass. *The monitor, Keyboard, speakers and mouse in the images are not from PC Specialist.”

Posted 3 weeks ago

“Easy to use website with good value. Good customer service and communication. When the PC arrived the packaging was good but unfortunately the PC wouldn't start at first but after checking all the cables inside and reseating the ram it seems to be working great now. When it wouldn't start PC specialists were really easy to contact and helped me check through the computer on the phone. Only downsides with my experience so far was sometimes the website wasn't the easiest to navigate and when picking parts it be great if the stats and info and images on the parts was easier to see but this is a nitpick. Other downside was the stress with the PC not starting after shipping (was more of the fault of the delivery company since the box arrived with the up arrow down!) but the customer service team were very helpful and after I got it to boot helped me test it and make sure all was good. The real good side is the Warranty and parts and service and overall alot easier then building it my self... plus the cable management inside is very well done. So far quite happy with my experience and would recommend.”

Posted 3 weeks ago

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PC Specialist is rated 4.8 based on 3,410 reviews