PC Specialist Reviews

Name: PC Specialist
Rating: 4.79

4.8 Rating 5,038 Reviews

97 %

of reviewers recommend PC Specialist

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4.8

Based on 5,038 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 5 star review on 18th September 2025

323

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Laptop received and great service by the team in helping to specify what we need!”

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Posted 1 week ago

“Love the pc”

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Posted 1 week ago

“As an 80 year old pensioner who’s first knowledge of computers was when he went to University, this is now my third computer with Pcspecialists. I am not interested in gaming nor do I want a fast computer I look for reliability, the ability to send/ receive mails and the use of Google meet or similar. I also wanted a machine that will handle my photos and video editing. All the above wants were fulfilled at a reasonable cost. If I have a slight criticism it is being bombarded with e mails videos etc as to progress. Just tell me when it is ready!”

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Posted 1 week ago

“Support staff were good and knowledgeable. The website prompts you if incompatible parts are being combined/too much/little PSU. DPD lost the parcel briefly put found it at the depot the next day.”

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Posted 1 week ago

“Good website that is easy to navigate and prevents incompatible choices. Good communication on build and despatch. Most importantly, the system is excellent and doesn't stress the fans - really happy.”

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Posted 1 week ago

“Very happy with my new build, there was clear communication on how long it would take and at every step of the build process. Delivery was quick once built.”

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Posted 1 week ago

“My pc is next level! Looks amazing”

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Posted 1 week ago

“Great service, helpful and much faster than I'd expected, laptop built to spec for music production and it runs like a dream. Very happy and would highly recommend”

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Posted 1 week ago

“The product was built to my spec and was configured to perform well out of the box.. I had some concern about it being ready to ship while I was on a short holiday, but Martin kindly put a delay on shipment.”

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Posted 1 week ago

“Really easy order process. Plenty of emails notifying me of order progress, which is great. Staff really helpful and responsive to questions. New PC all set up now and working like a dream. Only niggle I would have is that I had to dig a bit for info on warranty duration. It should be easier to find. Like, it should be on your invoice or order confirmation, as order# is probably required should you ever need to claim.”

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Posted 2 weeks ago

“computer not set up yet! It may look easy, but for some, like me , plugs, leads and electricity are inventions of the devil and should only be handled by those who wear an iron shirt (the iron shirt in this case represents the spiritual, like the “armour of God” described in the Bible (Ephesians 6:11), which believers are encouraged to wear to stand against evil forces. As for the rest, ordering, delivery questions answered and so on, all good”

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Posted 2 weeks ago

“Great service, great customer communication and great build quality.”

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Posted 2 weeks ago

“Simple to order and a reasonable price”

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Posted 2 weeks ago

“I’ve been using this custom Defiance 16” model laptop for 6-months. I needed a future-proof, somewhat portable and powerful laptop capable of managing large databases, maintaining extensive indexes, very large excel spreadsheets integrated with python, OCR and translating very large documents and somewhat able to cope with AI and local LLM’s. Occasional image and video editing but not at pro levels. No gaming requirement. In normal use there are extensive background processes plus demanding foreground work. I targeted the most powerful laptop I could afford, that would handle heat without throttling or excessive fan noise when under load. Fast high capacity SSD’s where also important with a reasonably high spec graphic card to help with AI and local LLM’s. The Defiance 16” models provided a superb base, hard to find elsewhere. Key components included: Processor: Intel Core i7 14650HX with Arctic MX-4 Extreme Thermal Compound, System SSD: 1 x 1TB SAMSUNG 990 PR, Data SSD: 2 x 4TB SAMSUNG 990 PRO, RAM: 2 x 32GB Corsair 4800MHz SODIMM DDR5, Graphics: QHD+ 240Hz sRGB (2560 x 1600) screen with NVIDIA GeForce RTX 4070 Power: 230W AC Adaptor The laptop has been extremely fast and rarely struggles under heavy load. For the most part fan noise is acceptable ranging between silent and a slight purr under low loads, under medium to heavy load the fan become more noticeable but usually not to a level that is intrusive. Standard CPU temps are in the range 50-60°c, under heavy load 70-80°c, under extreme loads it will briefly peak at up to 90°c. The provided ControlCentre is normally set-and-forget, but allows effective real-time configuration of CPU and Cooling to mitigate high temps if required. Cons. • The sound is awful. It can be improved to just about acceptable quality using Equalizer and Peace APO’s. For me this isn’t a deal-breaker. • In 6-months I’ve experienced maybe 6 blue screens for reasons that aren’t clear, this may be OS or driver related or perhaps when running under very high load. • I’d prefer additional USB ports, although in practice chaining from the USB-C has been adequate. • The power and LAN connections on the back of the Defiance can be mildly inconvenient and easy to knock. Overall the Defiance has completely fulfilled my requirements. Its not the smallest laptop, but is somewhat portable; speed, reliability, screen-size and overall brute-force have completely met my requirements. The case and hinges feel solid. If only focused on using local LLM an AI focused laptop may be better, but for use of 7-15 parameters local LLM’s the Defiance is more than adequate and can push to more demanding LLM’s on occasion. When deciding on Defiance specs the PCSpecialists staff where responsive and helpful. Price v Specs this laptop is hard to beat and I recommend.”

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Posted 2 weeks ago

“Reliable, efficient, friendly. Support always at hand.”

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Posted 2 weeks ago

“Everything went smoothly, delivery was quick and everything works exactly how it should. This is the 2ed PC I have got from them and I will mosy likely get the next one from them aswell..”

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Posted 2 weeks ago

“The PC arrived beautifully packaged and in excellent condition, with everything working perfectly from the start. Although the delivery time was longer than indicated on the website, I was kept well informed throughout the process, which made the wait manageable. Overall, I’m very satisfied with the purchase — the product quality is excellent and the service, despite the slight delay, was reliable.”

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Posted 2 weeks ago

“The website was super easy to use it also has very good information on who built the PC etc. I'll definitely use them in the future, it arrived with extra's that I did not expect either.”

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Posted 2 weeks ago

“They gave me a very nice pc”

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Posted 2 weeks ago

“Specifying components was straightforward”

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Posted 2 weeks ago

PC Specialist is rated 4.8 based on 5,038 reviews