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PC Specialist Reviews

4.8 Rating 6,006 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 6,006 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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PC Specialist 5 star review on 15th August 2026
Mary Lennon
PC Specialist 5 star review on 15th August 2026
Mary Lennon
PC Specialist 5 star review on 15th August 2026
Mary Lennon
PC Specialist 5 star review on 11th August 2026
Daz
PC Specialist 5 star review on 11th August 2026
Daz
PC Specialist 5 star review on 3rd July 2026
Mrs Twyning
PC Specialist 4 star review on 6th March 2026
Anonymous
335
Anonymous
Anonymous  // 01/01/2019
I have had laptops from PC Specialist for many years. They are robust and well made. The options for customising a computer before buying are many and always include the latest stable technology (they offered SSDs well before the more traditional suppliers). I have never had a problem with any of my laptops, except an expired battery due to it being kept charged at 100% all the time. Customer service is excellent and the people on the chat facility are efficient and knowledgable.
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Posted 1 week ago
This is my second laptop from PC specialist over quite a number of years. It was delivered promptly, works great, and the ordering experience was easy and well supported when I had stupid questions, which I always do. Price was reasonable for what I wanted and I couldn’t find my specific requirements anywhere else.
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Posted 1 week ago
Excellent build time, great response to my email after ordering and delivery all left me impressed. When ordering after setting up the account the ability to add or adjust the order before build is a nice addition to ordering. Thank u so much, the PC is awesome and packaging was brilliant
PC Specialist 5 star review on 7th August 2026
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Posted 1 week ago
Excellent experience with PCSpecialist from start to finish. Their customer service was fantastic, keeping me informed and answering any questions I had. My PC was built and dispatched incredibly quickly, which exceeded my expectations. It arrived in perfect condition with no damage at all, thanks to both DPD's careful handling and PCSpecialist's excellent protective packaging. I couldn't be happier with the service and would definitely recommend them.
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Posted 1 week ago
fast delivery and building only issue was when ordering it changed parts and had to change them again after
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Posted 1 week ago
The ability to build a top end laptop specification is why I have used PC Specialist. The website is straightforward to use: component compatability is clearly notified and cost is immediately displayed. PC Specialist is the only custom builder that I have found that updates component prices on a daily basis to generate a quotation valid for five days. Placing an order is easy and full details are immediately sent by email. My new laptop arrived four days after placing the order. The packaging was robust and the laptop was well protcted from shock damage. I used my local computer shop (Logical Computers in Stratford-upon-Avon) to transfer data from my old laptop. I am delighted with my new laptop which is handling my ON1 Photo RAW 2026.5 software at blistering speed. Thank you, PC Specialist, for a job well done.
PC Specialist 5 star review on 5th August 2026
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Posted 1 week ago
newq laptop arrived quickly and all seems to working well so far.
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Posted 1 week ago
Delivery prompt, build excellent and i keep coming back to PCS for my desktops, it must be 20 years now, do not see the point going anywhere else.
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Posted 1 week ago
I was surprise how quick they were in building my PC. If you are in the market for a new PC and want to choose your components, then this is a good company to use.
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Posted 1 week ago
This must be around my 10th purchase from PC Specialist over the years - a few laptops and lots of desktops for myself, family, and kids. As always, built to perfection, exactly to specification, and never once any build related issues. I love how they keep you posted every step of the way and show off a 3D video/model of your actual PC after it's built.
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Posted 1 week ago
Easy to customise the PC on their website and delivered within the specified time. Good communication; answered all of my questions. Very happy with PC so far.
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Posted 1 week ago
Daily blue screen of death. Horrible laptop.
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Posted 2 weeks ago
My PC arrived quickly and has no damage. It also its performance has held up very nicely with the games I enjoy.
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Posted 2 weeks ago
Absolutely amazing build quality, the extra cables and the packaging given is a live safer for when I was adding more storage 10/10
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Posted 2 weeks ago
Its been a while since I bought a new custom PC so I was a little nervous that there would be many, many options and that I might select components that were not compatible with each other. The PC Specialist website experience was really calming and guided me through the process excellently. The choices were really well presented and I was prompted when I was selecting incompatible components. As soon as I placed the order I felt really comfortable because I received confirmation emails, and I was updated at each stage of the process. It was pleasantly surprising to see photos of my box as it was being assembled. Then, to top it all off, the Box arrived ahead of schedule and was very, very well packaged. The computer looks great and has been put together very well. I then received an update email from PCSpecialist 2 weeks later asking if all was ok - excellent service all round
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Posted 2 weeks ago
I knew what I wanted to use my computer for but beyond that I'm a technical Luddite. Having explained my needs and what problems I wanted to avoid (eg lack of storage and an ongoing need to pay for cloud storage to a third party) I could hear clicking over the phone. Within minutes the technician had built a customised computer overspecing for my needs yet managing to stay within the budget I set. Upon delivery I received efficient and helpful aftercare for set up in my home. The technician was friendly and made me feel that he had time for me and answered my questions thoroughly. He even sent an email through after the phone call listing suggestions for software we had been discussing. I would definitely recommend PC Specialist as it really feels like you have an expert in your home helping you. I also feel reassured that should I have an issue in the future a quick phone call will help me resolve it. Extremely happy customer.
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Posted 2 weeks ago
I have bought several pcs over several years, and always feel I get the best value and longest life from PC Specialists
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Posted 2 weeks ago
This is my third PC Specialist computer. I was able to choose all components and was advised when any had been superceded. A fast first class service with helpful tech support. The best way to buy a PC.
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Posted 2 weeks ago
This was my first pc and I knew PCspecialist where the guys to go too, I've heard so many good things. I couldn't be more happy with what the team put together and the work was so clean and it runs like a beast! They handled it like true professionals! It was boxed and shipped so secure and the set-up was simple. Safe to say I'll never go back to console gaming.
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Posted 2 weeks ago
Really helpful cost saving advice while building the PC
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Posted 2 weeks ago
PC Specialist is rated 4.8 based on 6,006 reviews