PC Specialist Reviews

Name: PC Specialist
Rating: 4.79

4.8 Rating 4,836 Reviews

97 %

of reviewers recommend PC Specialist

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4.8

Based on 4,836 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 4 star review on 31st July 2025

319

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wasn’t going to leave a review, but I was chased by PC Specialist ….. as ‘Happy customers are the silent majority and tend not to write reviews’. This is my second PC from PC Specialist; the first was a little over 8 years ago and I couldn’t have been happier, it was an awesome PC that is still going strong but, sadly, it won’t support Windows 11. Unfortunately, my recent experience has left me disappointed and I will not use PC Specialist again because whoever built this machine showed a lack of care and attention. I received the PC and configured all my Apps and transferred my data to the HDD. I then opened the case to fit additional SSDs from my old PC. The cable routing looked neat and tidy but had been routed in such a way that I could not mount the SSDs in their nominated position. When I queried this, I was told I could use double sided tape and basically just stick them anywhere. So, the builder took the easy option routing the cables with no thought for the user and any future expansion. However, I’ll live with that despite having paid for a ‘professional’ build. While I had the case open, I noticed that the heatsink on the M.2 SSD was wobbling around and I could hear a ‘clacking’ sound when it moved, so I called (over half an hour on hold) and spoke to the support team. I explained that it didn’t seem right that the heatsink was not making firm contact with the SSD and that the cooling efficiency would therefore not be optimal. After multiple emails and me sending a video of the thing clattering when I touched it, I was told that this is normal – the building team tested the slot on another motherboard with an M.2 SSD installed and it was the same as mine and that is how my specific motherboard is designed and not a fault with the mounting. This still didn’t seem right – there is no way a heatsink should be loose – it makes no engineering sense from a cooling perspective. I had a look on the internet and nowhere did I read that heatsinks were expected to be loose – in fact, I found the opposite. I contacted Gigabyte and they confirmed this and they asked me to ask PC Specialist if they had fitted the second thermal pad under the SSD – per the Gigabyte user manual. I asked PC Specialist and they couldn’t remember so I opened the case (again) and checked - they hadn’t fitted the thermal pad. I looked in the box of bits that came with my PC and there was no pad in there (I wonder what other parts are missing that I paid for - the removed PCI slot covers are not in the box either) so I contacted PC Specialist and asked them to send me the pad they should have fitted. Even this wasn’t straight forward and I was asked to take a photo (of what, where there isn’t a pad?!) – almost like they didn’t believe me. It is worrying that the board they tested was the ‘same’ as mine; I can only assume they didn’t fit the second thermal pad to this one either and therefore gave me a false assurance that there was no problem! How many other builds have been sent out with this pad missing? Anyway, a couple pads were sent to me (several days after I initially reported the issue) and when they arrived, they looked second hand – the protective film wasn’t on straight on one of the pads and the exposed area of the pad was covered in grime. I’ve given up with PC ‘Specialist’ now and will go direct to Gigabyte for the pads. Sadly, it doesn’t end there….. after running some diagnostics, I noticed that the HDD had been used for over 2350 hours and had over 360 power-on cycles; so, I had been sold a significantly used HDD. When I queried this, I was told it might have been a drive that was returned, tested as not faulty and reused with warranty as if new (passed off as new to unsuspecting customers – how often is this happening?!). That’s broadly acceptable regarding warranty – but if it fails ‘early’ because it’s already old, I then have the potential for lost data, not to mention the faff of data recovery etc. And anyway, I paid for a new HDD! I had to raise an RMA to get a replacement drive delivered and swap the drives myself, which is fine as I am competent – but this lost me another 3 days using the PC. I’ve had the panels on and off this PC more in 3 weeks than I have on my old machine in 8 years. Some of this may sound trivial, but I now have low confidence in this build and it leaves me wondering what else I’ll discover later…… e.g. what care was given to fitting the CPU cooler, how many of the other components were second hand?! This was a big expense for me (nearly £3000) and I still haven’t resolved the heatsink issue which continues to cause delays in me using the machine. I have had to resort to my own quality control, diagnostics, internet searches, phone calls and numerous emails to PC Specialist and Gigabyte – all wasting my time. None of this would have been necessary for the sake of some care and attention during the build and some quality control before dispatch; on a positive note, the support team were as helpful as they could be although they seemed to take a day to respond to most of the emails. I’m sure PC Specialist will reply saying they are sorry for my inconvenience, say they will use this feedback to ensure they improve and refer me to their high (circa 80%) positive feedback – but this is my experience, and it wasn’t good. So, PC Specialist – here’s the feedback you chased me for – perhaps not the ‘Happy Customer’ you were expecting? I look forward to your reply.”

Helpful Report

Posted 2 weeks ago

“Hello, I will share with you my honest and real experience with PCS so you can judge yourself if conduct business with them. I bought a top notch laptop in late 2021 (Order N°: 2251024) for about 2000 EUR and my experience with the company has been unsettling. Here's a chronological list of the issues and repairs I’ve faced: 18.10.2022: The motherboard and Nvidia 3070 GPU died due to a sudden short circuit. The keyboard was also replaced because several keys had become unreadable through normal use. 23.12.2022: 2months after the above repair, I had a Fans software issue: fans were not ramp up the speed in performance environment, that ultimately resulted in the system sudden shutting down. Repair time: one month. 16.11.2023: Windows not loading and AGAIN keyboard replacment due to keys not readable after normal usage. Repair time: one month. 29.12.2023: Immediately after receiving the laptop back, it still wouldn’t boot. It turned out the 1TB SSD was short-circuited. Shockingly, the repair team hadn’t even tested if the system could start before sending it back. They finally replaced the SSD and got it working again. Repair time: one month. Today (27.06.2025): the motherboard and GPU have short-circuited again. The system is completely non-functional. My warranty has just expired, and PCS is asking for 1000 EUR for the motherboard replacement, plus 100 EUR for delivery. After multiple major hardware failures and long repair times, I’ve lost confidence in the product and the service. There is no guarantee this won’t happen again and frankly. I feel abandoned by PCS, especially given the lack of accountability or goodwill after so many issues. Judge yourself. Andrea”

Helpful Report

Posted 1 month ago

“Ordered a gaming laptop as part of a black Friday deal. Laptop was unable to run games without crashing and restarting. Sent laptop for repairs only for this issue to occur again. Laptop was sent for 2nd repair and was okay for a few months. Same error has occurred again. PC specialist has not offered to replace the laptop my options were either get it repaired (probably for it to break in 3 months) or get a refund that will more than likely not be a full refund. Do not buy from this company.”

Helpful Report

Posted 1 month ago

“I’m writing this review nearly a year after receiving and using my pre-built PC. While it still runs, there have been ongoing issues. The machine occasionally boots into BIOS for no apparent reason, even though I always make sure to shut it down properly each evening. When the PC first arrived, the RAM and GPU were loose and had to be properly installed. As someone who isn't familiar with this process, I spent three hours on the phone to get everything set up, getting Windows running required some hoop jumping too. The SQL even had to be investigated and have things checked and setup once everything got running . I was frustrated that these issues weren’t addressed during the initial build and testing phase. Another major concern is the performance with certain games, such as Elden Ring and Space Marine. Despite extensive troubleshooting, including searching for solutions online, I found no answers. When I reached out to PCSpecialist for support, the response I received was disappointing—essentially telling me that my system was "supposed" to be slow due to the 32GB of RAM. It felt like a dismissive "go away" response from customer service. While some games run fine, my favorites do not. Overall, I regret my decision to use PCSpecialist for a build that cost over £2,000. The service I received was far below expectations, especially when I’ve had better experiences with companies like CCL Online for much cheaper machines.”

Helpful Report

Posted 6 months ago

“Everything was great until the RMA team got involved. No response for 3 weeks until I chased them (they have a cute don't send chasers in their RMA email, probably hoping you forget about it) Then I caught them out not actually testing an RMA and then when I challenged it with my own testing prior to sending the item back, they suddenly actually do testing that resulted a, suprise-suprise, completely different result. What a joke. Avoid.”

Helpful Report

Posted 6 months ago

“I am writing to express my deep disappointment regarding the significant delay and lack of communication about my order 2963319, for which I paid over $4,000. At the time of purchase, I was assured that the order would be delivered within 5-8 days. However, it has now been 18 days without any updates or delivery. When I contacted your team for clarification, I was informed that the delay is due to items still being awaited and that the stock was not managed appropriately on your end. This is incredibly frustrating, especially considering the premium price I paid and the initial promise of delivery by December 16, as stated on your website. I placed the order on November 29, and the lack of transparency regarding delivery times is unacceptable. Moreover, when I asked if there was any form of compensation for the time wasted, your team simply refused to acknowledge the mistake and did not offer any gift or gesture of goodwill. This lack of empathy, especially after spending top dollar on a premium product, is infuriating. Given your failure to meet the promised delivery window and the poor handling of the situation, I kindly request a full refund of the amount paid. I trust you will understand that this situation is unacceptable, and I hope we can resolve this promptly. I look forward to your immediate response. Sincerely, Rui Oliveira Order number 2963319”

Helpful Report

Posted 7 months ago

“You keep sending me emails I don't want despite phoning you to STOP I DONT WANT ANYTHING FROM YOU”

Helpful Report

Posted 8 months ago

“About to send my £6,000 PC back for the 3rd time now because they can't diagnose a simple issue, I spent my whole weekend attempting to figure it out I have 0 knowledge at all and I noticed it was a hardware issue and they still claim its "overheating" when I have a full water-cooling system and 9 fans.. One issue yes maybe expected but this has been going on for months and they still haven't done anything to fix it. Can't open any apps or use any tabs..”

Helpful Report

Posted 10 months ago

“Customer serice, great Build quality, great (as expected) ease of ordering, great delivery, great build time, great price, great HOWEVER..... Why, when i just haded you £4k for a pc, have you PRE-REGISTERED MY COMPONENTS TO YOURSELF???????!!!!!!! Thats a deal-breaker for me and I've lost trust in your company as a result. I was buzzing to get my new PC and you've completely dampened the whole experience by doing this. Feels like i don't/won't even own my own product now. for example, I can't register my motherboard and claim the ROG points because you've registered it.... you havent provided serial or check number so even if i wanted to attempt to register, i have to strip the pc to bits to get to the well hidden label. it's theft imo when I have have paid for something but you've taken the attached perks. If it was made clear when ordering that you would do this, I would 100% not have ordered it. I'd have paid the extra £200 and built it myself. It's not rocket science to build a pc. Obviously, I'm very disappointed with this and won't order from you again, nor would i recommend you based on the way you've knowingly done this (customer service said he has had the same complaint several times and has raised it as an issue but nothing was done about it) and then said "oh, it's for warranty purposes". The customer service - i spoke to somebody for about 10 minutes. got through first time on phone. Cant really knock that service.”

Helpful Report

Posted 1 year ago

“the pc had horrible specs for 1k and the ram stick weren't in correctly and pc broke twice”

Helpful Report

Posted 1 year ago

“I had to pay almost €500 in unexpected customs fees. The website had a .ie address and charged me in euro - leading me to believe it was coming from or set-up as a European delivery. PC Specialist apologised for the error but directed me to their Ts+Cs and refused to support me any further. So I had to pay an additional 30% for my laptop, which is a huge amount of money extra.”

Helpful Report

Posted 1 year ago

“Bought my partner a new gaming laptop only a year and few months ago with extended warranty. And that warranty sure has come useful. Just a few months after getting the laptop the screen started shutting down whenever it was adjusted. PC Specialist handled the fix because it was still within the warranty and only a week later it returned. With the same issue. Around the first year mark from receiving the laptop the screen issues just got worse until one day it stopped connecting to Wi-Fi. Laptop got sent away again, and returned. Wi-Fi fixed, but the screen still plays up. Months of playing catch up with PC Specialist to get someone to listen. All we got was the same troubleshooting guides, excuses about the laptop maybe getting jostled in transit. Eventually PC Specialist agreed to take the laptop for repairs with no cost to us. Away it went, for the third time at only 15 months old. This time the repairs were delayed due to back order of parts. Understandable especially with the time of the year, so we decided to pay and upgrade the part. Laptop has been back for less than a week. Last night, as my partner was adjusting the screen it went black again. Absolutely ridiculous.”

Helpful Report

Posted 1 year ago

“I bought a pc from pcs and had a lot of problems. I was without a computer for several months until they repaired it and when they sent it back it was still not as it should be. Not to mention customer service, a bunch of idiots who have no idea how to do their job. bad experience”

Helpful Report

Posted 1 year ago

“Very disappointed with the quality of the build and the PCS so called quality control. £1500 PC was delivered with clearly visible bare wires, most likely the insulation stripped off during the build when they were pulled through the metal holes in the casing, fortunately these bare wires were nicely cable tied to other system cables and so luckily just avoided touching the metal case and blowing the motherboard. The GPU support bracket was installed, just a shame it was not adjusted to actually support the GPU card, a 10mm gap between the bracket and GPU should have been quite visible to the builder and QA inspector, the adjustment was tightened so its not something that changed during shipping. I specified an extra case fan in the order, this was fitted blowing directly at the exhaust fan, not only making it completely ineffective but actually making the case cooling worse as it reduced the effectiveness of the exhaust fan in removing the hot air from the case. The reason it was fitted where it was seems to be the length of the fan wire being insufficient to reach any other connections on the motherboard, so rather than install it properly with a fan extension wire they just took the easy option during the build. The PCS case is actually quite nice quality (PCS PRISM-X ARGB MID TOWER CASE), it is a shame however that the 3 front fans only operate at full speed (SATA supplied) with the mesh panel at the front too small to allow all three fans to draw in enough air to function effectively. All the other openings seem to have nice dust filters, just not for the intake of the 3 front intake fans so its going to be a very dusty system inside with the front fans running full speed all the time with no dust filter (let alone the unnecessary noise and energy consumption). Customer support was very good, its just a shame that the build and QA were so poor. Other than the issues above, the PC is good with the GPU & CPU fans inaudible over the noisy front case fans even when gaming. However it really should not be up to the end user to open up the PC and check for multiple build faults.”

PC Specialist 1 star review on 16th October 2023

Helpful Report

Posted 1 year ago

“I ordered a PC from pcspecialist on August 23rd, which I paid in full for. An empty box arrived with no PC in it. I've spent over a month, and 15 emails, trying to ask about being refunded and their customer service have refused to help. Absolutely terrible company to deal with, its very disappointing.”

Helpful Report

Posted 1 year ago

“As an architecture firm, we heavily rely on high-performance PCs to run our intricate CAD and visualisation software. We invested approximately £3000 in a high-spec PC from PC Specialist, expecting it to meet our business-critical needs. Unfortunately, within just three weeks, we encountered a GPU error leading to system shutdown. This malfunction has left us scrambling to meet an imperative deadline, jeopardising our business and cash flow. Timeline of Events: • 27/09/2023: PC encounters GPU error. • 27/09/2023: Engage with customer service for about 1 hour. • 27/09/2023: Mem Test performed overnight reveals 226 RAM errors. • 28/09/2023: Another extensive discussion with customer service lasting 1hr 20 mins. PC Specialist presented four potential resolutions, with the fourth being the most pragmatic. However, it entails us purchasing new RAM upfront and seeking a refund for the original RAM only after its return. Our grievance is twofold: 1. We were delivered a PC, at a significant cost, which either had a faulty component or was incompatible with the system's requirements. 2. As we grapple with the repercussions of a non-functional PC, we are further inconvenienced by the proposal to incur additional costs to rectify what seems to be an oversight on PC Specialist's part. Our expectation, and we believe reasonably so, is for PC Specialist to swiftly rectify errors on their end, especially when their product falls short of its purpose, without passing on the burden of additional costs or extended downtime to the customer. PC Specialist, when your product is found wanting, swift and cost-free solutions are essential, particularly when your oversight negatively impacts a business's operations. We hope for a prompt and satisfactory resolution.”

Helpful Report

Posted 1 year ago

“Watch out, if it break down in warranty it will take 2 weeks (and only on a working weekday) for a replacement part to be sent”

Helpful Report

Posted 1 year ago

“Below is a reply to an email from PC Specialist which I think says it all. I was also charged £69 to be informed they are unable repair a hardware fault on a PC they built, but they were willing to sell me another PC. Thanks, but will not be taking up your proposal to purchase another PC from yourselves. This PC developed the exact same fault 14 months after purchase and was brought back into service by myself inserting the graphics card into another slot on the motherboard. The fact that this PC has only had light use and cost in excess of Four Thousand pounds is to say the least disappointing, together with the fact that you are unable to repair your own computers. In the past I have purchased seven computers from Dell and not one developed a hardware problem. The only reason for replacing each one was to upgrade memory, graphics capability and speed etc. For this reason I think I will be reverting back to a more reliable retailer. As stated in your email I would like the PC returned unrepaired as soon as is convenient to yourselves. Lastly, I would like to comment that I find it very strange that a company called “PC Specialists” are asking me to source parts to repair a PC that you have built!!”

Helpful Report

Posted 1 year ago

“Absolutely shocking would not recommend ever took 28 days to arrive which is the max, pc barely works and I spent over £3000 on it, all kinds of bugs and problems even had messages saying the pc is broken please contact customer support and been left on hold for over an hour multiple times and have emailed them directly and received no replies this company is terrible do not use”

Helpful Report

Posted 1 year ago

“These people put in the WRONG CPU cooler , a smaller weaker one and half the price , they didn't put any thermal paste on my pc and now my CPU is burned.”

Helpful Report

Posted 2 years ago

PC Specialist is rated 4.8 based on 4,836 reviews