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PC Specialist Reviews

4.8 Rating 3,384 Reviews

96 %

of reviewers recommend PC Specialist

Company Reviews

4.8

Based on 3,384 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 5 star review on 17th April 2024

PC Specialist 5 star review on 12th April 2024

PC Specialist 5 star review on 28th March 2024

PC Specialist 5 star review on 27th March 2024

PC Specialist 5 star review on 27th March 2024

PC Specialist 5 star review on 8th March 2024

PC Specialist 5 star review on 7th March 2024

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer serice, great Build quality, great (as expected) ease of ordering, great delivery, great build time, great price, great HOWEVER..... Why, when i just haded you £4k for a pc, have you PRE-REGISTERED MY COMPONENTS TO YOURSELF???????!!!!!!! Thats a deal-breaker for me and I've lost trust in your company as a result. I was buzzing to get my new PC and you've completely dampened the whole experience by doing this. Feels like i don't/won't even own my own product now. for example, I can't register my motherboard and claim the ROG points because you've registered it.... you havent provided serial or check number so even if i wanted to attempt to register, i have to strip the pc to bits to get to the well hidden label. it's theft imo when I have have paid for something but you've taken the attached perks. If it was made clear when ordering that you would do this, I would 100% not have ordered it. I'd have paid the extra £200 and built it myself. It's not rocket science to build a pc. Obviously, I'm very disappointed with this and won't order from you again, nor would i recommend you based on the way you've knowingly done this (customer service said he has had the same complaint several times and has raised it as an issue but nothing was done about it) and then said "oh, it's for warranty purposes". The customer service - i spoke to somebody for about 10 minutes. got through first time on phone. Cant really knock that service.”

Posted 2 weeks ago

“the pc had horrible specs for 1k and the ram stick weren't in correctly and pc broke twice”

Posted 2 months ago

“I had to pay almost €500 in unexpected customs fees. The website had a .ie address and charged me in euro - leading me to believe it was coming from or set-up as a European delivery. PC Specialist apologised for the error but directed me to their Ts+Cs and refused to support me any further. So I had to pay an additional 30% for my laptop, which is a huge amount of money extra.”

Posted 2 months ago

“Bought my partner a new gaming laptop only a year and few months ago with extended warranty. And that warranty sure has come useful. Just a few months after getting the laptop the screen started shutting down whenever it was adjusted. PC Specialist handled the fix because it was still within the warranty and only a week later it returned. With the same issue. Around the first year mark from receiving the laptop the screen issues just got worse until one day it stopped connecting to Wi-Fi. Laptop got sent away again, and returned. Wi-Fi fixed, but the screen still plays up. Months of playing catch up with PC Specialist to get someone to listen. All we got was the same troubleshooting guides, excuses about the laptop maybe getting jostled in transit. Eventually PC Specialist agreed to take the laptop for repairs with no cost to us. Away it went, for the third time at only 15 months old. This time the repairs were delayed due to back order of parts. Understandable especially with the time of the year, so we decided to pay and upgrade the part. Laptop has been back for less than a week. Last night, as my partner was adjusting the screen it went black again. Absolutely ridiculous.”

Posted 3 months ago

“I bought a pc from pcs and had a lot of problems. I was without a computer for several months until they repaired it and when they sent it back it was still not as it should be. Not to mention customer service, a bunch of idiots who have no idea how to do their job. bad experience”

Posted 5 months ago

“Very disappointed with the quality of the build and the PCS so called quality control. £1500 PC was delivered with clearly visible bare wires, most likely the insulation stripped off during the build when they were pulled through the metal holes in the casing, fortunately these bare wires were nicely cable tied to other system cables and so luckily just avoided touching the metal case and blowing the motherboard. The GPU support bracket was installed, just a shame it was not adjusted to actually support the GPU card, a 10mm gap between the bracket and GPU should have been quite visible to the builder and QA inspector, the adjustment was tightened so its not something that changed during shipping. I specified an extra case fan in the order, this was fitted blowing directly at the exhaust fan, not only making it completely ineffective but actually making the case cooling worse as it reduced the effectiveness of the exhaust fan in removing the hot air from the case. The reason it was fitted where it was seems to be the length of the fan wire being insufficient to reach any other connections on the motherboard, so rather than install it properly with a fan extension wire they just took the easy option during the build. The PCS case is actually quite nice quality (PCS PRISM-X ARGB MID TOWER CASE), it is a shame however that the 3 front fans only operate at full speed (SATA supplied) with the mesh panel at the front too small to allow all three fans to draw in enough air to function effectively. All the other openings seem to have nice dust filters, just not for the intake of the 3 front intake fans so its going to be a very dusty system inside with the front fans running full speed all the time with no dust filter (let alone the unnecessary noise and energy consumption). Customer support was very good, its just a shame that the build and QA were so poor. Other than the issues above, the PC is good with the GPU & CPU fans inaudible over the noisy front case fans even when gaming. However it really should not be up to the end user to open up the PC and check for multiple build faults.”

PC Specialist 1 star review on 16th October 2023

PC Specialist 1 star review on 16th October 2023

Posted 6 months ago

“I ordered a PC from pcspecialist on August 23rd, which I paid in full for. An empty box arrived with no PC in it. I've spent over a month, and 15 emails, trying to ask about being refunded and their customer service have refused to help. Absolutely terrible company to deal with, its very disappointing.”

Posted 6 months ago

“As an architecture firm, we heavily rely on high-performance PCs to run our intricate CAD and visualisation software. We invested approximately £3000 in a high-spec PC from PC Specialist, expecting it to meet our business-critical needs. Unfortunately, within just three weeks, we encountered a GPU error leading to system shutdown. This malfunction has left us scrambling to meet an imperative deadline, jeopardising our business and cash flow. Timeline of Events: • 27/09/2023: PC encounters GPU error. • 27/09/2023: Engage with customer service for about 1 hour. • 27/09/2023: Mem Test performed overnight reveals 226 RAM errors. • 28/09/2023: Another extensive discussion with customer service lasting 1hr 20 mins. PC Specialist presented four potential resolutions, with the fourth being the most pragmatic. However, it entails us purchasing new RAM upfront and seeking a refund for the original RAM only after its return. Our grievance is twofold: 1. We were delivered a PC, at a significant cost, which either had a faulty component or was incompatible with the system's requirements. 2. As we grapple with the repercussions of a non-functional PC, we are further inconvenienced by the proposal to incur additional costs to rectify what seems to be an oversight on PC Specialist's part. Our expectation, and we believe reasonably so, is for PC Specialist to swiftly rectify errors on their end, especially when their product falls short of its purpose, without passing on the burden of additional costs or extended downtime to the customer. PC Specialist, when your product is found wanting, swift and cost-free solutions are essential, particularly when your oversight negatively impacts a business's operations. We hope for a prompt and satisfactory resolution.”

Posted 6 months ago

“Watch out, if it break down in warranty it will take 2 weeks (and only on a working weekday) for a replacement part to be sent”

Posted 6 months ago

“Below is a reply to an email from PC Specialist which I think says it all. I was also charged £69 to be informed they are unable repair a hardware fault on a PC they built, but they were willing to sell me another PC. Thanks, but will not be taking up your proposal to purchase another PC from yourselves. This PC developed the exact same fault 14 months after purchase and was brought back into service by myself inserting the graphics card into another slot on the motherboard. The fact that this PC has only had light use and cost in excess of Four Thousand pounds is to say the least disappointing, together with the fact that you are unable to repair your own computers. In the past I have purchased seven computers from Dell and not one developed a hardware problem. The only reason for replacing each one was to upgrade memory, graphics capability and speed etc. For this reason I think I will be reverting back to a more reliable retailer. As stated in your email I would like the PC returned unrepaired as soon as is convenient to yourselves. Lastly, I would like to comment that I find it very strange that a company called “PC Specialists” are asking me to source parts to repair a PC that you have built!!”

Posted 7 months ago

“Absolutely shocking would not recommend ever took 28 days to arrive which is the max, pc barely works and I spent over £3000 on it, all kinds of bugs and problems even had messages saying the pc is broken please contact customer support and been left on hold for over an hour multiple times and have emailed them directly and received no replies this company is terrible do not use”

Posted 7 months ago

“These people put in the WRONG CPU cooler , a smaller weaker one and half the price , they didn't put any thermal paste on my pc and now my CPU is burned.”

Posted 10 months ago

“Having used PC Specialist multiple times I used to think this was a professional company. However, since the failure of a RAM stick in a laptop manufactured by PCS (2 years ago) my opinion is now at the opposite end of the spectrum. The initial reject went ok. Returned the part and a new part was sent out. From here it goes downhill... The replacement RAM stick arrives, in 2 standard bubble wrap bags. For anyone who knows the risk of electrostatic on electronics this is an absolute no-no! Against my better judgement I decide to fit the part. Only to then find PCS have sent me the wrong part. What should have been 16GB was in fact 8GB. On reporting the issue along with my concerns regarding potential static damage and the unsuitable packing. My complaint is met with the response that RAM sticks are not affected by ESD events. Utter rubbish (based on my personal experience of 25 years working in the electronics manufacturing industry)!! Not to mention a complete lack of apologising for the inconvenience of being sent the wrong part. A further replacement part was sent out via courier to deliver the correct part and collect the incorrect one. My partner is met with a delivery where she is handed a RAM stick with no packing at all!!! Throughout all of this I have been requesting for my complaint to be escalated. Twice, so far this request has been refused. In short, while everything is fine this company appears good. However when things go wrong they show their true colours. A complete lack of customer service. Not to mention a complete apparent lack of understanding of the risk of static and how to ship static sensitive assemblies safely. I now wonder under what conditions all of the PCs, laptops etc are assembled and what longevity they really have. Safe to say no longer will I be using PCS, nor can I possibly recommend them to others.”

Posted 1 year ago

“Rubbush laptop and company, laptop is in for its 3rd repair in as many months, 1 a repeat issue poor communication. Which I could have given 0 stars”

Posted 1 year ago

“3 weeks no update Wont allow order to be cancelled Don't know when I will recieve delivery”

Posted 1 year ago

“I purchased a desktop for Christmas including a monitor. The monitor arrived in an undamaged factory sealed box and was wrapped for Christmas day. Unfortunately on opening the monitor was broken. PCSpecialist have refused to replace it as they say that 'the goods must be checked within 72 hours to assume any claim for damages' and that 'the condition of the packaging is not a reasonable measurement of the condition of the goods'. I asked them to show me evidence that they had checked the monitor before sending it to me as the appearance of the box and the damage suggests to me that it was broken during manufacturing. They replied that 'PCSpecialist do not test peripherals as they are factory sealed and come directly from our suppliers to be dispatched accordingly'. So they feel it is acceptable to assume a factory sealed undamaged box contains fit for purpose goods of satisfactory quality but that this is not a standard that applies to a customer. Obviously I am very disappointed with this and cannot recommend them due to this failure to respect my customer rights under the Customer Services Act 2015.”

Posted 1 year ago

“Wrong power cable sent (US) and two of the feet from case where broken (in transit) I fear.......will not be using you ever again and will not be telling my friends and relations to use this company”

Posted 1 year ago

“I bought 1st computer for gaming and it was sluggish, I thought it must be some weird thing. Bought another one for gaming, spent over £1.5k and I must say, it's lagging constantly. Simple Windows operations can take super long. It has SSD and it works like my old PC from early 2000. Super disappointed, and very annoyed by constantly waiting for things to load. Will never ever buy from them again. They don't know how to put PC together.”

Posted 1 year ago

“My laptop was assembled with a faulty thermostat. I only noticed it after 60 days, just very loud fan, randomly switched on when browsing web. I called customer service, they checked it remotely and promised a priority repair, so I sent it back (otherwise I probably wouldn't). Unfortunately, I didn't note down the name of the tech I spoke to. I've been waiting for the laptop for 6 weeks now. Today, after contacting them for the 10th time, I was asked to 'show a proof of promised priority'. I'm sure they could easily find a name of the person who had arranged the repair for me, but they prefer to send emails back and forth and accuse me of lying. Please take accountability for your team. The staff involved: Thomas D, Adam Lawson, Leighton Kennedy.”

Posted 1 year ago

“I ordered a £1538 pc from this company on 2/8/22 and have since been able to use it for about 4 days (it is now 18/9/22). 4 days after arrival it would not show picture so was sent back. They "Could not replicate the issue" of something I have video of and was magically fixed after a week. Upon arriving back from pcs, the bottom of the pc was heavily bent in. Pcs claim it was the courier even though there was not a scratch on the box, and it managed to bend a solid frame. Throughout all that they will not offer any form of compensation due to their toc's even though I have had miniscule use out of it in 6 weeks. Save yourself some time and get the parts from Amazon etc, get someone to build it and have better guarantees. This company really won't care about you after they've got your money.”

PC Specialist 1 star review on 18th September 2022

PC Specialist 1 star review on 18th September 2022

PC Specialist 1 star review on 18th September 2022

PC Specialist 1 star review on 18th September 2022

PC Specialist 1 star review on 18th September 2022

PC Specialist 1 star review on 18th September 2022

Posted 1 year ago

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PC Specialist is rated 4.8 based on 3,384 reviews