Hello,
I will share with you my honest and real experience with PCS so you can judge yourself if conduct business with them.
I bought a top notch laptop in late 2021 (Order N°: 2251024) for about 2000 EUR and my experience with the company has been unsettling.
Here's a chronological list of the issues and repairs I’ve faced:
18.10.2022: The motherboard and Nvidia 3070 GPU died due to a sudden short circuit. The keyboard was also replaced because several keys had become unreadable through normal use.
23.12.2022: 2months after the above repair, I had a Fans software issue: fans were not ramp up the speed in performance environment, that ultimately resulted in the system sudden shutting down.
Repair time: one month.
16.11.2023: Windows not loading and AGAIN keyboard replacment due to keys not readable after normal usage.
Repair time: one month.
29.12.2023: Immediately after receiving the laptop back, it still wouldn’t boot. It turned out the 1TB SSD was short-circuited. Shockingly, the repair team hadn’t even tested if the system could start before sending it back. They finally replaced the SSD and got it working again.
Repair time: one month.
Today (27.06.2025): the motherboard and GPU have short-circuited again. The system is completely non-functional. My warranty has just expired, and PCS is asking for 1000 EUR for the motherboard replacement, plus 100 EUR for delivery.
After multiple major hardware failures and long repair times, I’ve lost confidence in the product and the service. There is no guarantee this won’t happen again and frankly. I feel abandoned by PCS, especially given the lack of accountability or goodwill after so many issues.
Judge yourself.
Andrea
1 month ago
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