PC Specialist Reviews

Name: PC Specialist
Rating: 4.79

4.8 Rating 5,038 Reviews

97 %

of reviewers recommend PC Specialist

Company Reviews

Questions

Metrics

4.8

Based on 5,038 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how PC Specialist made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PC Specialist 5 star review on 18th September 2025

323

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The laptop I received has been mostly good so far. I'm having some software/ hardware issues but working with the IT support to fix this hopefully after it's fixed my new laptop will be up and running. But the service has been good and fast delivery”

Helpful Report

Posted 5 days ago

“Great experience purchasing and configuring a new gaming system, competitive pricing and the compatibility checker ensures you don't go wrong. The only negative would be delayed response to email queries and the time it takes to get through over the phone. If this could be improved upon it would be 5*.”

Helpful Report

Posted 6 days ago

“Having looked at the website I decided that I could do with advice to formulate my spec for a new Windows 11 compliant desktop PC. I therefore sat down with my IT advisor who has used PC Specialist before and we went through the online questionnaire which was fairly straightforward. Having finalised the spec I placed my order without any issue. From then on I was kept regularly updated while my order was in the pre-construction queue, then durng construction, followed by testing. That was all completed within the timescale initllay indicated. Dispatch and delivery was all straightforward and then I again used my IT advisor to transfer data from my old PC and commission the new one. It has performed as hoped. I believe I have obtained good value for money and recommend PCS to anybody. Depending upon their level of competence though they may be best advised to seek professional help becuase the range of options offered is bewielding.”

Helpful Report

Posted 1 week ago

“Regular updates on progress, took alittle bit longer than expected but was peek holiday season so to be expected”

Helpful Report

Posted 1 week ago

“I’ve managed to use my new pc to play a range of games and the performance truly is unmatched, I haven’t experienced anything quite like it before. However, it hasn’t all been well. Just last week I opened counter strike and the PC decided to turn off and wouldn’t come back on. Had to go into Bios as it had lost its windows boot drive option. I also noticed that the rgb fans I chose don’t come with a controller so you can’t use the Corsair software to change colours, I have to use signal rgb instead. Overall though I am fairly happy with my new PC, I do wish I could’ve seen how the rgb fans looked lit up as I would have gone with the more dynamic ones instead, but a few small problems are to be expected. I can’t argue regarding performance and speed, really puts my old pc to shame. Also the shipping time was super fast - was also cheaper than all the other sites for the same spec and I really like that they sent me a preview after it had been built.”

Helpful Report

Posted 1 week ago

“Simple to order and a reasonable price”

Helpful Report

Posted 2 weeks ago

“I’ve been using this custom Defiance 16” model laptop for 6-months. I needed a future-proof, somewhat portable and powerful laptop capable of managing large databases, maintaining extensive indexes, very large excel spreadsheets integrated with python, OCR and translating very large documents and somewhat able to cope with AI and local LLM’s. Occasional image and video editing but not at pro levels. No gaming requirement. In normal use there are extensive background processes plus demanding foreground work. I targeted the most powerful laptop I could afford, that would handle heat without throttling or excessive fan noise when under load. Fast high capacity SSD’s where also important with a reasonably high spec graphic card to help with AI and local LLM’s. The Defiance 16” models provided a superb base, hard to find elsewhere. Key components included: Processor: Intel Core i7 14650HX with Arctic MX-4 Extreme Thermal Compound, System SSD: 1 x 1TB SAMSUNG 990 PR, Data SSD: 2 x 4TB SAMSUNG 990 PRO, RAM: 2 x 32GB Corsair 4800MHz SODIMM DDR5, Graphics: QHD+ 240Hz sRGB (2560 x 1600) screen with NVIDIA GeForce RTX 4070 Power: 230W AC Adaptor The laptop has been extremely fast and rarely struggles under heavy load. For the most part fan noise is acceptable ranging between silent and a slight purr under low loads, under medium to heavy load the fan become more noticeable but usually not to a level that is intrusive. Standard CPU temps are in the range 50-60°c, under heavy load 70-80°c, under extreme loads it will briefly peak at up to 90°c. The provided ControlCentre is normally set-and-forget, but allows effective real-time configuration of CPU and Cooling to mitigate high temps if required. Cons. • The sound is awful. It can be improved to just about acceptable quality using Equalizer and Peace APO’s. For me this isn’t a deal-breaker. • In 6-months I’ve experienced maybe 6 blue screens for reasons that aren’t clear, this may be OS or driver related or perhaps when running under very high load. • I’d prefer additional USB ports, although in practice chaining from the USB-C has been adequate. • The power and LAN connections on the back of the Defiance can be mildly inconvenient and easy to knock. Overall the Defiance has completely fulfilled my requirements. Its not the smallest laptop, but is somewhat portable; speed, reliability, screen-size and overall brute-force have completely met my requirements. The case and hinges feel solid. If only focused on using local LLM an AI focused laptop may be better, but for use of 7-15 parameters local LLM’s the Defiance is more than adequate and can push to more demanding LLM’s on occasion. When deciding on Defiance specs the PCSpecialists staff where responsive and helpful. Price v Specs this laptop is hard to beat and I recommend.”

Helpful Report

Posted 2 weeks ago

“They built my computer to order and were flexible enough that I could bring my own GPU to complete the machine myself. An unimportant part fell out in shipping but they replaced it for free no questions asked. It took longer than expected but was worth the wait.”

Helpful Report

Posted 2 weeks ago

“Liked that there was pretty regular contact from the order stage, during the build stage, and then the delivery stage. Took a day or two longer to arrive than I initially expected but not a big deal. Only had the PC 3 weeks but my son is very pleased with it and everything we have tried to run on it has no issues at all. The minor gripe I did have is that the Bluetooth was not functional out of the box. After a visit to the forum and a few Google searches I discovered it needed drivers updated from the motherboard company's website. Would have been helpful to have a fuller explanation of how to resolve this if not something that is checked at the post build stage. Other than that a great service.”

Helpful Report

Posted 2 weeks ago

“Very fast, small issue on delivery but superb technical help talked me through fixing the problem...”

Helpful Report

Posted 2 weeks ago

“I had a lot of issues with the website. I could not finalise my order, it never gave me a UK option for delivery, it was weird. I needed to call them, they could not figure it out either but send me a link with the exact PC specifications I wanted. I am very happy with customer service. I called, had to wait a while to speak to someone but when I did the person was very helpful and explained everything I needed to know and guided me through better choices. Very happy! I have had no issues with the PC so far but it’s quite new anyways.”

Helpful Report

Posted 3 weeks ago

“Arrived safely. Have had issues with ports not working, however the support team have been great in helping to resolve any issues.”

Helpful Report

Posted 4 weeks ago

“I have been a loyal customer for many many years - and PCSpecialists are excellent. The advice, the ability to cope with issues or change, the quality of components and build are second to none ... all for a reasonable sensible price. I couldn't personally recommend them enough for the Home PC enthusiast. That said, I do need to dock them a quarter star for allowing me to order a component that they didn't actually have in stock, when the order placed despite the automated stock check (a FireWire Card), a quarter star for a damaged digital q-code display and half a star for fan fitting in the case, being a little poor - because they t'ing.”

PC Specialist 4 star review on 19th August 2025

Helpful Report

Posted 1 month ago

“The PC was built promptly and i was updated thoughout the delivery phase. So far i am happy with my new computer, this is the third one from PC Specialist.”

Helpful Report

Posted 1 month ago

“Arrived as ordered, however had to search online for documentation of how to open case and add other components. Was expecting these in the packaging or via a pdf.”

Helpful Report

Posted 1 month ago

“There was an initial problem with my order, however, when I contacted the team I was given clear support on my next steps. I was then able to return my order and have the problems addressed in a very easy and very timely manner. It was a fantastic service. The initial build did take longer than I would have liked, but it certainly wasn’t an unreasonable amount of time. The online portal meant I was kept informed every step of the way. The end product - my laptop, is great.”

Helpful Report

Posted 1 month ago

“Very helpful in answering questions and coming up with a solution for my sons computing needs, arrived on time and easy to get up and running.”

Helpful Report

Posted 1 month ago

“PC was build and delivered quickly with plenty of communication from PCSpecialist on the progress of the order. So far everything seems good with the computer, and all in all I think I got value for money. However... I had a nighmare when I first turned on the computer. It immediately tried to install Windows but couldn't find a network. I knew I had ordered a wireless networking card, so couldn't understand what the problem was. The Windows install wouldn't progress past the 2nd screen. In the end I had to use the terminal to bypass this part of the installation process so I could get into Windows and determine the problem. Turned out the wireless card was not installed. A quick ring to customer services revealed that the wireless card was actually a tiny USB dongle. This had been chucked in welcome pack box with the spare screws and brackets and just looked like a lump of black plastic. Once inserted in a USB port we were able to get online and activate windows. Please PCSpecialist, if you are reading this - either ship your computers with these dongles already in a USB port, or put them in clearly labelled packaging. The instructions provided were not helpful either because they are so generic. Other than that everything has been good.”

Helpful Report

Posted 1 month ago

“Excellent customer service, with 360 degree video of workstation sent to me during construction/test. The only downside was inaccessible USB ports due to misalignment in the case (see photo). This was evident in the build image supplied by PC Specialist, and should really have been picked up in the final quality control check, before shipping. It was an easy job to re-align by reseating the card in the mother board, as advised by customer service, but should not have been necessary in the first place. Other that small thing, I would have no hesitation in recommending PC Specialist to other computer enthusiasts looking to source a bespoke piece of hardware. My AI image processing models now run in a fraction of the time they used to!”

PC Specialist 4 star review on 31st July 2025

Helpful Report

Posted 1 month ago

“Great delivery time, and so for an amazing pc for a reasonable price.”

Helpful Report

Posted 1 month ago

PC Specialist is rated 4.8 based on 5,038 reviews