PC Specialist Reviews

Name: PC Specialist
Rating: 4.78

4.8 Rating 4,527 Reviews

97 %

of reviewers recommend PC Specialist

Company Reviews

Questions

Metrics

4.8

Based on 4,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how PC Specialist made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PC Specialist 5 star review on 29th April 2025

Vicki Armitage-Phillips

303

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The computer was built to spec and on time, and I was kept informed at every step. The result is a nice-looking, well constructed machine. However, one front USB port wasn’t working. The company was prompt in offering assistance when I reported this, and ultimately offered to accept a return when it turned out not to be something I could fix for myself, but by the time I’d discovered it I already had the machine set up with a lot of personal data loaded, and as I didn’t actually need that port, I decided to live with it. They did suggest that they could send me a replacement for the relevant part, but after I asked them to do so, so that I could look at replacing it myself, I heard no more from them. I accept that this was just an unfortunate flaw in one component, but it should have been caught in testing.”

Helpful Report

Posted 1 day ago

“Machine is well made. It was packed *very* securely, and the couriers give a one hour time slot, which is very helpful.”

Helpful Report

Posted 2 days ago

“Easy to order, delivery on time, excellent packaging. I would have appreciated a connecting plug and lead. Assumed it would be provided.”

Helpful Report

Posted 3 days ago

“High quality, super happy with standards and constantly aware of how progress was going throughout the making of my pc”

Helpful Report

Posted 5 days ago

“Product arrived in perfect condition and worked great on all games without any issues”

Helpful Report

Posted 6 days ago

“Product arrived in perfect condition and worked great on all games without any issues”

Helpful Report

Posted 6 days ago

“Generally happy with the build. Looks smart and clean. had to call up to change the standard NZXT Fans with the corsair fans which was fine. but when the build was underway i was told they had no 140mm for the bottom which is disappointing.”

Helpful Report

Posted 1 week ago

“Competitive price, easy to spec to personal requirements. Only slight downside was delivery took a little longer than expected.”

Helpful Report

Posted 1 week ago

“So far so good. Only had the PC a few weeks but looks well put together. Packaging and delivery were great. Very pleased.”

Helpful Report

Posted 1 week ago

“This is a very well built Intel based PC. Over the last few years I have bought 6 PCs from PC Specialists. All have been excellent, and the original PC is now about 12 years old and still going, with the only "repair" being I had to replace the CMOS battery. I firmly believe that buying a good quality PC represents good value in the long term. The negative this time however, is that I was extremely disappointed that when the PC arrived it had no Bluetooth. When I contacted support for clarification I was told that this motherboard does not have integrated Bluetooth, and I did not spec a Wi-Fi card that usually includes Bluetooth. I was unaware of this, and annoyed that the final spec did not highlight this, indeed Bluetooth is not mentioned at during this design stage at all. I liken this to buying a new car and it arriving without a steering wheel as I had not specifically requested one. Bluetooth, like a steering wheel is just assumed to be "part of the device". I didn't specify a Wi-Fi card as I use ethernet, so in my opinion the final summary should highlight that my PC would not have Bluetooth. I am confused as Bluetooth does appear in the device BIOS. An offer to send a Bluetooth card maybe at a reduced price would have been appreciated, but to me the main problem is that the lack of Bluetooth should have been highlighted at the design stage. This has left a sour taste, and although I have been very pleased with my Specialist PCs over the years I may shop around for the next one. All for the want of clarity - very sad.”

Helpful Report

Posted 2 weeks ago

“Very quick and efficient service.”

Helpful Report

Posted 2 weeks ago

“Pc specialist had a range of amazing parts and selection for me to choose from and most importantly offered finance which is why i ultimately bought the pc. The cable management was great and everything was as expected. The only bad thing i would say was too much Microsoft office bloatware was installed and it took a while for me to get my pc but other than that, everything was amazing.”

Helpful Report

Posted 2 weeks ago

“Everything was perfectly packaged, setup was easy, overall a good experience.”

Helpful Report

Posted 2 weeks ago

“I was trying to buy a fairly basic laptop but when I looked at the well known companies, they offered very few customisation options. The PC Specialist website was easy to use and had all the options I required for screen size, disk configuration, OS and CPU. Their pre-sales support answered the phone very quickly and were clear and helpful. My PC was built in a few days (ordered on Monday, delivered on Friday) with an update as stage was completed. The packaging was excellent. Setting up the laptop was as straightforward as these things can be. The one problem I had with my external monitor not being recognised was fixed in a few minutes with a call to Support. I have now been using the laptop for a week and it is performing as I had hoped.”

Helpful Report

Posted 2 weeks ago

“The laptop runs really well and was pleasantly surprised how quiet it runs compared to my previous laptop. I would recommend PC specialist if you don't have experience PC building.”

Helpful Report

Posted 3 weeks ago

“Customer service has been excellent throughout the process. From what I can tell, the hardware seems good. The fan is strong and the case is well ventilated. The machine arrived as expected. However, I'd recommend ordering without Windows. The Windows image installed was over a year old, required many hours of updates, and then started erring out when updating. I spent many hours trying to fix this, including doing a full reset and talking with their customer service for hours. The technician informed me that this issue occurs somewhat regularly with their computers. Finally, once I downloaded a brand new Windows install from Microsoft and installed it via USB, everything is working perfect.”

Helpful Report

Posted 3 weeks ago

“this is my third or fourth desktop in 20 years or so. PCS are my go to computer builder. Now retired, so don't need to much sophistication, but basic is good. Easy to build, but some options not available in basics, eg disk drives. Still getting to grips with Windows 11. Sometimes change is not always for the better! Cut and paste in Outlook appears to have disappeared and I'm having trouble getting it back. Otherwise all is OK”

Helpful Report

Posted 3 weeks ago

“Fast delivery and flexibility to choose specifications to suit my needs. As a Linux user I would have appreciated more detailed information about the build to assist with driver selection.”

Helpful Report

Posted 3 weeks ago

“Quick build and delivery, and bonus "in progress" pictures during the build.”

Helpful Report

Posted 4 weeks ago

“Return customer, when I wanted to replace my old pc it was a no brainer to use pc specialist again. Excellent service and good communication during build. When it arrived I was very pleased with build quality and cable management”

Helpful Report

Posted 4 weeks ago

PC Specialist is rated 4.8 based on 4,527 reviews