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PC Specialist Reviews

4.8 Rating 6,094 Reviews
97 %
of reviewers recommend PC Specialist
4.8
Based on 6,094 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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PC Specialist 5 star review on 15th September 2026
Rhys
PC Specialist 5 star review on 11th August 2026
Daz
PC Specialist 5 star review on 11th August 2026
Daz
PC Specialist 5 star review on 3rd July 2026
Mrs Twyning
PC Specialist 4 star review on 6th March 2026
Anonymous
PC Specialist 5 star review on 2nd March 2026
Anonymous
PC Specialist 5 star review on 17th January 2026
Scott
333
Anonymous
Anonymous  // 01/01/2019
Got the pc faster then expected really good brand
Helpful Report
Posted 1 week ago
From initial configuration and purchase to using my new PC the service has been top notch. I was really impressed with the build process and the way I was kept in the loop. The unit was subsequently delivered in a really good timescale. Setup was straightforward and the subsequent minor support I asked for was both prompt and helpful. All in all, my experience of PC Specialists has been most positive; going forward they’ll be my go-to supplier.
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Posted 2 weeks ago
I got the latest configuration of my choice. Timely delivery in good packaging. I would certainly recommend PC Specialist.
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Posted 2 weeks ago
I love my custom built PC, it’s exactly what I expected. My only gripe is that the PC Specialist logo on the front of the tower could have been stuck together better. The ends of the words are already unstuck from the tower.
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Posted 2 weeks ago
The new pc works well not as fast at starting up as I hoped but very happy with the support when I had a problem
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Posted 3 weeks ago
Excellent parts.
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Posted 4 weeks ago
Pc arrived on time and intact but had some windows teething issues - customer support was very helpful and helped address the issues.
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Posted 1 month ago
Very easy to order and great advice regarding the required specifications. The process was easy except when it came to ordering, my colleague tried ordering the PC as I was off and this proved trickier than it needs to be! Overall very good. Thanks
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Posted 1 month ago
Ive had no issues but only had my laptop for less than 2 months so im still getting to know it. Customising the laptop was easy to navigate, even for a novice like myself. I just needed to do a little research as I was doing it to make sure I picked the right components. But even if you dont do it 100% correctly, they will let you known if what you have chosen isnt compatible and give you amendment suggestions. Only thing im confused about is when I was building my laptop, it was stated that a free game would come with this. I think it was one of those legs games, the Bateman version. But it wasn't clear on how to claim this.
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Posted 2 months ago
Prompt and professional service. Cannot complain.
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Posted 2 months ago
Overall, I am satisfied with the PC so far, though I did encounter one issue. I ordered the system without a graphics card and informed them of the model I intended to install so the power cables could be pre‑routed accordingly. Unfortunately, the builder left Intel GPU drivers on the system, and since I was not installing an Intel graphics card, this resulted in several complications that I ultimately had to resolve myself using DDU.
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Posted 2 months ago
The pc is nicely built but i will admit prices are high but overall it has been a great job on what you guys do
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Posted 2 months ago
Been a customer with PCS in the past and they knocked it out the park this time! Build looks incredible. Had a scuff on the top case panel but they were more than happy to arrange a free replacement. Will definitely be a customer again in the future
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Posted 2 months ago
Was looking for configurable and expandable laptop for business use, their reputation is very high for desktop game builds so thought i would give it a go for a laptop and so far so good - good value for money, cheaper than the big brands, and upgradeable, no more soldered RAM. First machine is an experiment i will run for a few months and if it is positive, then they'll become our default machines of choice. Quick delivery, exceptionally well packaged, early impressions very positive.
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Posted 3 months ago
The website was really easy to navigate and create my PC. The order was processed quickly and I had updates throughout the process, with a 360 photo at the end so I knew what to expect. The PC arrived with a slight delay due to the shipping and they contacted me to apologise and refunded me the delivery charge. I had to call the support team when the PC arrived due to getting the full Windows Operating System added, they actioned it really quickly over the phone and stayed on the phone until I was fully logged on. The PC itself is great and looks exactly how was shown and described in pictures. Overall really happy - 4 stars due to the above.
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Posted 3 months ago
Amazing, fast and high quality service. Would have been 5 stars, but my pc arrived without the cable for my thunderbolt expansion connected, and I had to manually install that my self. Apart from that small issue I would still highly recommend PC Specialist.
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Posted 3 months ago
a few minor issues setting up but overall satisfied with the PC and service
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Posted 4 months ago
I’ve been very happy with my new PC. I bought my previous one from here and it lasted me 6 years. It’s still running and works well enough, but it was definitely time for an upgrade. Only critiques I have is the fans get faster quite easily so noise may be an issue and also it failed to start this morning with no explanation or warning and got stuck on the restart screen. It now works as normal after a forced shut down.
PC Specialist 4 star review on 27th April 2026
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Posted 4 months ago
The staff in the call centre are always really happy to help, and very knowledgeable about their products. Sometimes the communication between them gets lost in translation (as you usually end up speaking with a different person each time you call), but their customer service is on the whole wonderful. They take their time and make you feel valued as a customer. Our first PC lasted four years, we have now returned and had a replacement PC built as repairing the first one was not economically viable.
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Posted 5 months ago
New laptop arrived very quickly. Pre-sales technical advice was spot-on.
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Posted 5 months ago
PC Specialist is rated 4.8 based on 6,094 reviews