PC Specialist Reviews

Name: PC Specialist
Rating: 4.79

4.8 Rating 5,038 Reviews

97 %

of reviewers recommend PC Specialist

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4.8

Based on 5,038 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 5 star review on 18th September 2025

323

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website was great for choosing parts that were compatible and I was kept updated on the different steps as my PC was being built.”

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Posted 2 weeks ago

“I was able to specify exactly the computer I wanted after waiting a few weeks for the right parts to be available. I was given a date when to expect this, after which I would be able to order. In fact, I was able to order a day or two before that date. Everything proceeded smoothly from that point, with frequent updates on progress. So I now have a computer which is just right.”

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Posted 2 weeks ago

“Delighted with my pc, many thanks”

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Posted 2 weeks ago

“They built my computer to order and were flexible enough that I could bring my own GPU to complete the machine myself. An unimportant part fell out in shipping but they replaced it for free no questions asked. It took longer than expected but was worth the wait.”

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Posted 2 weeks ago

“Good service and build quality”

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Posted 2 weeks ago

“Everything was so easy and the pc is what u could dream of”

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Posted 2 weeks ago

“I am a repeat customer - very happy with the kit, the options available, but most especially with the excellent service and support over the lifetime of the equipment.”

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Posted 2 weeks ago

“Liked that there was pretty regular contact from the order stage, during the build stage, and then the delivery stage. Took a day or two longer to arrive than I initially expected but not a big deal. Only had the PC 3 weeks but my son is very pleased with it and everything we have tried to run on it has no issues at all. The minor gripe I did have is that the Bluetooth was not functional out of the box. After a visit to the forum and a few Google searches I discovered it needed drivers updated from the motherboard company's website. Would have been helpful to have a fuller explanation of how to resolve this if not something that is checked at the post build stage. Other than that a great service.”

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Posted 2 weeks ago

“Brilliant service. Needed an upgraded PC for work and gaming, and didn't want the hassle and time of building it myself. Was recommended PC specialist and really happy with the outcome, PC working perfectly and delivered securely.”

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Posted 2 weeks ago

“It is good that as you spec your PC the cost ticks up so that the buyer can see the cost variation between the different options. I was kept well informed by email as the build process occurred. Delivery was well organised. I bought my first desktop PC from PCSpecialist eleven years ago it has given good service and is still functioning well. The only downside was the Microsoft Office 2024 Digital Licence. I didn't fully understand what I was buying, I thought that Microsoft Office would be loaded onto my PC ready to go, my mistake. The process to download Office was anything but straightforward. I was thankful that Rene Donners in the PCS support team was patient and polite in his email support to me and eventually after a lot of faffing about I was able to dowwnload Office. In case you are still reading, I had to open a Microsoft account, then a Microsoft Store account, then scroll down to the foot of the page to search for a Library icon, click this which opened a dialogue box which read `shipped with my device' or something similar, click this which then game me the option to `Claim' my Office licence. Without PCSpecialist help, I would never have worked out this tortuous route. Perhaps a crib-sheet could be included for thaose customers who buy the Microsoft licence or perhaps I am the stupidest of PCSpecialist customers. I'll be in touch again in eleven years when this PC needs to be replaced. Thank you.”

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Posted 2 weeks ago

“Everything went smoothly, delivery was quick and everything works exactly how it should. This is the 2ed PC I have got from them and I will mosy likely get the next one from them aswell..”

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Posted 2 weeks ago

“The whole process was easy. I found a wide range of choice when ordering and was confident that my final choices were compatible because the system checked it all for me. I was kept up to date during the build process, and the machine arrived safely. No that I've set it up, it's so much quicker than the PC it replaced, and it takes up such a tiny amount of desk space rather than a huge amount of floor space. I'm very impressed!”

Helpful Report

Posted 2 weeks ago

“I recently ordered a custom-built PC from PCSpecialist, and the whole experience—from early research to delivery—was excellent. Customer Service & Pre-Sales Support Before making my purchase, I contacted the customer service team with several questions about their prebuilt systems. They were quick to respond, clear in their answers, and incredibly helpful. Their advice gave me the confidence to go for a custom build instead, using their very user-friendly dropdown system on the site. It was intuitive and made building my ideal setup a smooth and enjoyable process. Suggested Improvements One feature I think would really add value is a component lifecycle guide. For example, when selecting DDR5 RAM, it could note something like: “DDR5 is the latest standard and expected to remain relevant for high-performance systems until at least 2027–2028.” This sort of context would help buyers understand the longevity of their investment. Another helpful addition could be an AI-based FAQ assistant during the build process—something that offers suggestions, flags compatibility, or even estimates performance based on your parts list. The forums are a decent resource, but the mix of helpful and, at times, condescending feedback can make it a bit intimidating for newer users to post their builds for review. Dispatch & Delivery The dispatch timeline was accurate and well-communicated. I really appreciated their rolling 5-day percentage tracker—it gave me a day-by-day idea of where my order was in the queue. I actually used a probability-based AI tool to estimate when it would arrive, and sure enough, it was exactly on time. Expectations were met. Build Quality & Packaging The build quality is great. I didn’t go over the top—just aimed to maximise performance within a £1,000 budget—and I genuinely feel like I got excellent value. The system arrived well packaged, and everything looked solid. There was a slight issue with the GPU support arm, which was a bit loose and bent on arrival, but I reseated it myself and it’s held fine since. After setup, I noticed my RAM wasn’t running at full speed. A quick check in the BIOS and one simple setting change later, and it was fixed. Price vs Value There’s a common idea that PCSpecialist overprices their parts, but I compared my build against two independent vendors and the cost was only marginally different. When you factor in assembly, testing, warranty, and peace of mind, it’s absolutely worth it—especially for someone like me who understands hardware but doesn’t want the pressure of building a system solo. Final Verdict A truly excellent experience. Great customer service, smooth build process, timely delivery, and solid value. With a few thoughtful additions to the online experience (like lifecycle guides and an AI assistant), they’d be near perfect. Highly recommended for anyone who wants to customise without the stress of building it themselves.”

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Posted 2 weeks ago

“Easy to use website. Good tracking. Had no issues so far!”

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Posted 2 weeks ago

“Relatively simple to design a PC. My custom made PC was delivered quickly and in good order. I didn't realise that the quotes only lasted a short time. I had printed my quote off and so it was simple to reenter the information.”

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Posted 2 weeks ago

“Easy to move around. The machine itself is very neat.”

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Posted 2 weeks ago

“Very fast, small issue on delivery but superb technical help talked me through fixing the problem...”

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Posted 2 weeks ago

“My new laptop is amazing! I'm not a gamer but chose a high spec because of the photo, photogrammetry and video editing that I do. The selection of options for the spec was easy and with choice of capability options as well as price. PC Specialist let me know when each stage of the build was complete and delivery was efficient and on time. Two weeks in and I'm really enjoying the large screen and superb performance. This is my 3rd PC Specialist laptop and I highly recommend their products and service. Thank you.”

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Posted 2 weeks ago

“Easy ordering process and the laptop was dispatched quickly. Securely packaged and delivered.”

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Posted 2 weeks ago

“I had a lot of issues with the website. I could not finalise my order, it never gave me a UK option for delivery, it was weird. I needed to call them, they could not figure it out either but send me a link with the exact PC specifications I wanted. I am very happy with customer service. I called, had to wait a while to speak to someone but when I did the person was very helpful and explained everything I needed to know and guided me through better choices. Very happy! I have had no issues with the PC so far but it’s quite new anyways.”

Helpful Report

Posted 3 weeks ago

PC Specialist is rated 4.8 based on 5,038 reviews