PC Specialist Reviews

Name: PC Specialist
Rating: 4.79

4.8 Rating 5,038 Reviews

97 %

of reviewers recommend PC Specialist

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4.8

Based on 5,038 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 5 star review on 18th September 2025

323

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ordering/delivery process is top notch cannot fault that at all, only issue I had (And believe me it was a big issue) basically being new to PC gaming didn’t realise the windows key was tied to the motherboard, i didn’t receive anything to indicate that this is the case, so had a whole issue with getting the license for the computer sorted and when I was following the trouble shooting to reinstall windows to try and resolve the issue, it broke the PC lol but the guys did a rebuild for me and I had mine sent back but I do get the impression that nobody service wise is on the same page as one person would tell me that a collection was arranged collection wouldn’t arrive and when I would contact them to query this it turns out this wasn’t done correctly. Which was frustrating considering I had no working machine for 2 weeks. Finally after nearly 3 weeks I got a replacement sent which seemed way better from the box (only issue was the fans ran really loud but the service guys helped me with this) the machine is great and I’m having a really good time with it, just be aware of the after service n what not as no one is really on the same page in that regard.”

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Posted 3 weeks ago

“The last pc I bought was 15years ago. Since then I upgraded it regularly. Until windows 11. The purchasing process was very good. I especially liked the compatibility review, which in my case suggested a lower powered power supply, saving money. Kept me up to date on progress, when despatched and arrival time. It was well packaged. Arrived when they said and the guy didn't leave it at the door and drive off like some delivery firms. Went together easily, with helpful tips. Booted up and a straightforward installation. Awesome speed compared to my old one. Straight into tainted grail.😊 Excellent company and no I don't work for them🍷”

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Posted 3 weeks ago

“Really good process for customising your PC and all up and running and working well”

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Posted 3 weeks ago

“This is the 3rd computer that I've had from PC Specialist and I wouldn't buy from anyone else. Great products and great service.”

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Posted 3 weeks ago

“Absolutely Disastrous Experience - Avoid PC Specialists at All Costs! (1/5 Stars) I purchased a high-powered stationary computer for my startup's molecular analysis work, costing almost €5000. The entire experience has been an unmitigated disaster, consuming precious time and money. It took 26 days for them to assemble and "test" the machine. Upon arrival, it wouldn't even start. After phoning support, they agreed to take it back, but neglected to mention I had to create a return order online. Days passed as I uncovered this crucial step myself. The first return took 7 days at their facility, only for the computer to be returned with THE EXACT SAME ISSUE. It was as if they hadn't even attempted to fix it. At this point, 60 days had already passed since my original order. We sent it back a second time. After another 7 days, they finally conceded to build a new system. This added another week or two to the wait. When the replacement finally arrived, the GPU was completely detached and had caused significant internal damage during transit – clear evidence of poor packaging. We are now almost 3 months in, with zero usable product and endless frustration. We demanded a refund, only to be told their return policy would take an estimated two weeks. Unacceptable. On top of this operational incompetence, their customer service is utterly useless. Each time you contact them, you speak to a new representative who has no context or understanding of your ongoing case. There is zero continuity or effective support. I CANNOT RECOMMEND PCSPECIALIST to anyone. Save yourself the immense headache, time, and money. Look elsewhere.”

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Posted 3 weeks ago

“So happy with my new PC! Runs like a dream and was packaged very well! Also the PC Specialist team were great with giving constant updates about the status of the build! Highly recommend”

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Posted 3 weeks ago

“Thank you for my new PC, the first I've bought from you. The order process was very efficient and clear to follow. I even had my order delivered on a Saturday which I wasn't expecting. Great service.”

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Posted 3 weeks ago

“This is the second laptop I've bought from them with the first one being problem free. Their service does not disappoint. I really like being able to configure devices exactly as required.”

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Posted 3 weeks ago

“Pc works well and is more that capable of playing the games I want to. It was shipped quickly and packaged securely so suffered no damage. During building process o was kept up to date with progress and the 360 image of the build was very nice and accurate”

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Posted 3 weeks ago

“The PC was ordered in plenty of time for my sons 18th birthday, after many phone calls and being fobbed off. I ended up having to collect the PC on the day of his birthday. I will say that the build quality is outstanding and is excellent value for money. I would recommend them, just buy well in advance of their claimed 5-7 days if its being bought as a gift.”

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Posted 3 weeks ago

“This is my 3rd order from PC Specialist and yet again they have been very thorough, my PC was built and tested and arrived well protected. I would order from them again, in an instant. Well done to them.”

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Posted 3 weeks ago

“I recently bought one of the Fusion model laptops. The build quality is excellent, the laptop is very sleek and the performance is great. When the laptop arrived I was impressed with just how well packaged it was. Overall, no issues or complaints, very happy!”

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Posted 3 weeks ago

“I have bought PCs from PC Specialist in the past and am a satisfied, repeat customer. I just bought two new PCs - one for myself and one for my wife. The machines are reliable, the website is clear, delivery and packaging were all good. But my main reason for buying from PC Specialists is their outstanding customer support. Not that I've needed it often, but a human being answers the phone quite quickly and gives clear, expert advice and practical help even on their quite old PCs”

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Posted 3 weeks ago

“Excellent pc that works very well. The updates from PC Specialist as the computer was being assembled and then tested were reassuring. Sent in protecting box.”

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Posted 3 weeks ago

“It was easy to navigate the site and choose a custom built PC to my desired specs. The once selected, I was updated on every step including sneak peak of it being built. Great service and arrived in time, and they offered help to set up and use the PC. Highly recommend.,”

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Posted 3 weeks ago

“Wonderful service, intuitive online ordering which has compatibly checks prior to ordering ensuring what you order is what you get, fast service throughout and great updates. Loved the 3D render they send over as well! Once plugged in it was a simple case of turning it on and logging on, all the faffing about was already done. Will 100% use again when I come to upgrade”

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Posted 3 weeks ago

“Very fast and just what i wanted”

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Posted 3 weeks ago

“Upgraded my PC after 14 years went all in on components, PC arrived quickly and was updated through every stage of the process I will not hesitate to use PC specialist again when ordering a gaming PC”

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Posted 3 weeks ago

“Amazing communication and on time dispatch. Very professional to deal with. Fantastic company!”

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Posted 3 weeks ago

“Got a new gaming pc and laptop. Both arrived on time and look and perform amazing. This is my 5th build from PC Specialists and wouldn't look past them whenever I need a new rug.”

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Posted 3 weeks ago

PC Specialist is rated 4.8 based on 5,038 reviews