I placed my order in May 2021, it took approx. 5 days to go into pre production and from there it was around another 15 working days before it went into build & test. It was difficult at first to get updates from people, however I used the online chat service and occasionally called them which seemed to work and hurry them along. I made several changes to hardware, such as M.2 drives, cpu cooler and other components and all of this was taken care of and the notes about which drive to install my OS system were followed. When my PC was shipped, it came well packaged and I had great tracking information to know when it was going to arrive. It was very easy to set up and I've had it for 2 weeks so far without any issues. Overall very happy and personally I would recommend other people to use them, even though there's a lot of negative and bad reviews, my overall experience was pleasant and hassle free.