Build options were about the right level of complexity/choice for me (techy but not PCey). Forum very helpful, and quick, resolving queries, though it was worth querying anything not understood, as in one case a point was overlooked. One issue showed up after delivery: It was ordered sans OS, I installed (transferred) my own, and a tricky issue came up. They could have tried disclaiming it but were very helpful both formal support and forum. Has now been working fine for a whole week. Price good, build/delivery time was as advised. I also bought one from them in 2009. It did destroy 2 graphics cards during its lifetime, the first very early, replaced under warranty, the second, later, failure might have been caused by the thick layer of dust inside. Upgraded RAM and SSD over the years, interface cards came and went, still quick with W10. Finally died in 2020 in incomprehensible (ie unrepairable) fashion, not worth worrying at that age. It was similar level, good photographic spec, not gaming, very standard core M/C, but still its W7-W10 online upgrade would not transfer, it had to be a clean install. Possibly a result of a supplier MS would doubtless regard as obscure. Possibly 4 stars is unfair, I'm prepared to believe the installation problem was entirely my fault. There was however, a little bit of confusing information initially (and the 2009 machine did have its early failure), so not *perfect*.