Positives: So far, the laptop is great. Best laptop I have ever had. Being able to choose all the parts made my laptop shopping a lot easier than trying to find everything you want in a prebuilt one. I can finally play games with my friends and use all the software I want. Negatives: There was a lot of stress getting the laptop. The day it should have came I got told that it was out of stock and they didn't know when it would be back in stock. So I was recommended a more expensive laptop. I asked questions but it took a week of emailing to get all my answers. I decided to spend a day to think about it, when suddenly a got an email saying they were prepapring to build the laptop I originally ordered. A day later I got a phone call that the laptop was still out of stock so I need to choose another one. Another day later I got another email saying they were building it. Basically even though I got it, it did cause me a lot of stress before it got here. I had to download a control panel for the graphic card. I think the jack is 3.5 but all my 3.5 headphones all feel too big and don't fit well if at all. I can't find where it says the size of the audio jack but I'm buying a 2.5-3.5 jack adaptor to see if that helps.