This is my second laptop from PC Specialist and I seriously doubt I will shop anywhere else. The customisation options and overall build quality are exceptional. My first laptop lasted 5 and a half years before the hard drive gave in and for the excessive use vs cost this was excellent value for money for the lifespan. For my second laptop I had an issue with the setup of the operating system, I contacted their technical support and a man called Bradley guided me through the fixes available to a successful resolution. From both experiences so far I wouldn't recommend any other company.