In the past I've had to make a return to PC Specialist for a repair and the process was great. They kept me informed and fixed my problem, getting my PC back to me safe and sound. This time I bought a new PC and once again everything was great. The PC arrived in good time, very securely and carefully packed, and worked perfectly out of the box. I've recommended PC Specialist to other people and they have always been really satisfied with what they have bought. Being able to easily configure exactly what you want and see clearly what the pricing and options are is another reason I use PC Specialist. I just don't think you get this level of service, quality and fair pricing from other PC sales companies. Very happy customer.