Installation of Windows 10 had a number of issues as it froze at one stage and was unable to proceed so contacted technical support who sorted out the issue. Once it was installed a number of Windows 10 updates were completed. Windows started, but unable to log in using the sign in screen. Contacted technical support a second time and the only way to resolve this issue was to re-install Windows 10 from scratch via USB drive. Technical support were very supportive, but these installation difficulties were very time consuming and should not be an issue with a new laptop. Delivery delayed due to 3 Bank Holidays hampering 'build time'. A Good Price.