Having used PC Specialist multiple times I used to think this was a professional company. However, since the failure of a RAM stick in a laptop manufactured by PCS (2 years ago) my opinion is now at the opposite end of the spectrum. The initial reject went ok. Returned the part and a new part was sent out. From here it goes downhill... The replacement RAM stick arrives, in 2 standard bubble wrap bags. For anyone who knows the risk of electrostatic on electronics this is an absolute no-no! Against my better judgement I decide to fit the part. Only to then find PCS have sent me the wrong part. What should have been 16GB was in fact 8GB. On reporting the issue along with my concerns regarding potential static damage and the unsuitable packing. My complaint is met with the response that RAM sticks are not affected by ESD events. Utter rubbish (based on my personal experience of 25 years working in the electronics manufacturing industry)!! Not to mention a complete lack of apologising for the inconvenience of being sent the wrong part. A further replacement part was sent out via courier to deliver the correct part and collect the incorrect one. My partner is met with a delivery where she is handed a RAM stick with no packing at all!!! Throughout all of this I have been requesting for my complaint to be escalated. Twice, so far this request has been refused. In short, while everything is fine this company appears good. However when things go wrong they show their true colours. A complete lack of customer service. Not to mention a complete apparent lack of understanding of the risk of static and how to ship static sensitive assemblies safely. I now wonder under what conditions all of the PCs, laptops etc are assembled and what longevity they really have. Safe to say no longer will I be using PCS, nor can I possibly recommend them to others.