Since I ordered the product the website told me that the build lead time was 15 - 17 days but my friends that ordered from there before have said that it says that but it usually only takes 5 days before it gets to you. So with that my expectations were really high. That in mind after the first week I bought the pc it was still in processing, I thought it was a little odd because the money was taken from my bank and everything was confirmed and recognised. So I decided to call them up to see why it hasn't moved to the next stage and I got absolutely no communication back from them and all they said was when I bought the pc it said the lead time was 15-17 working days and said that it will be in building by the end of next week. So I waited and the end of next week came and got an update! It went into pre production... so I rang pc specialist up again and spoke to a different person they said the exact same thing as if it was on a script, they said it will be in building next week. So I waited a few days the following week as it was still in pre production, bare in mind this step is preparing the components ready for building. So this is the second week 14 days since I paid for it and its only in pre production at this point I was pretty annoyed considering what they told me on the phone multiple times. I rang them again amd they then made a different excuse saying that the website just re enabled premium build time so my pc has got delayed!! What a joke. At this point it was completely unacceptable and so I rang them again and said either give me an exact date that it will go into building or I will take my money elsewhere, as the main reason that I didn't build the pc myself is that I wasn't confident enough but at this point I really wished I had done it myself. Which then takes us into the third week coming up to the dead line they gave me and my pc finally went into building and then it went really smoothly and got was dispatched just after the 17th working day. It then arrived within 2 days which I was happy with and when I eventually opened up the box and set it up it worked just fine. That was until I turned it off in the night, I booted it back up the next morning and had an error on the motherboard. A white led light came on and my motherboard started beeping 1 long beep and 3 short, I googled it and its a problem with the gpu/ display. So I basically waited an entire month for my pc to arrive only for it to not be working 100% correctly. I wanted to write a review of this company and the experience I've had of it anyway but they have emailed me recently to get 3 months extra warranty for writing a review so hey may as well. Customer service was an absolute joke, I must have spoken to 5 or 6 different people and only 1 of those were useful in the fact that they actually gave me some good information. So I would rate customer service a 1 star out of 5. The price was really good if I'm honest, I got a 3060 gpu and an I5 13600 cpu with 16gb of ram and a pretty modern motherboard ddr4, a corsair 750w gold cooler master cpu cooler and a decent case which all came to £1244 which if I had built it myself would have came to the same roughly. So the price I would rate 5 stars out of 5. Delivery I would rate 5 stars out of 5 no complaints with packaging and delivery time. Return and refunds I havnt had to return it yet but I may have to soon if I can't sort out the issue with the gpu light turning on on the motherboard then I will have to. All in all I would rate the entire experience 3 and a half stars out of 5.