I have used PC Specialist for years for my business and always been 100% happy, the latest order not so much... The production time was initially set up to 9 days, in the end it was over 3 weeks, this I can live with, although it was an over promise and under delivery. When it arrived a few weeks ago we have had issues with it, firstly the windows licence was not entered correctly and we have since spend considerable time trying to trouble shoot the issue, which begs the question, why was in not tested properly? Ryan who is helping trouble shoot is great, the response time is slow but I accept they are a big company with lots of pull on their time. Will I order again, truth be told, I just do not know right now...