Ordered a mid-range system for general home computing, home cinema and mid-level gaming. Configuration and ordering process was clear however it took slightly longer than usual to prepare and build the order. Although order status updates were not always forthcoming customer service were helpful and quick to respond when contacted. The delivery was really fast after dispatch and the computer was mostly straightforward to set up. The main issue (hence not 5 stars) is a lack of clarity around the onboard motherboard 5:1 surround sound setup - I assumed that there would be dedicated jack sockets for the rear and centre/sub spearkers. I had to contact PC Specialist and then do some online research to reconfigure the Mic and Line In sockets to output the surround sound. This required me to download additional software. The software and instructions on how to set this up should be included and there should be a warning that this is required when configuring the setup online before ordering.