All in all, the experience was good. PC has come and I'm writing this review on it now - it's very fast and works very well and am overall quite happy with the build quality and the PC itself. The time it took to receive the PC from the time I ordered was quite a while and it's why I'm taking off a star - if certain parts had been more efficient, it wouldn't have fallen on the bank holidays and then added further delays. I don't like the 'give a really really long estimation date so any quicker than that seems to be a bonus'. I also had to email asking for drivers (to keep a back-up of the drivers) and the bonus gift with my purchase as neither of these had been sent or added automatically to my account despite there being a Downloads section on my order. When you're spending that much on a PC, you expect a bit more attention to detail. I probably would order from them again as the experience was good, there were just a few parts where I'd have expected better.