Arrived within 10 working days and it's been great. No issues so far and It looks so cool. Definitely will recommend PC specialist without any hesitation. What I liked: My favourite thing has to be the easy user experience as it was really easy for me to customize my PC and select the components accordingly. The support team on discord was extremely friendly and helpful as they recommended me the best components to go for my build. I wasn't well versed with hardware so after some reading and some YouTube video reviews and help from the discord server, I was able to pick out my components. As soon as the PC was built, the delivery came the very next day, so I was very pleased with the next day delivery system. A tracking number was also provided. The PC was well packed, there are no damages whatsoever. I can say they definitely went above and beyond when it comes to packaging, and I like how they have included extra cables and other accessories along with all the required manuals and their welcome manual. You also get email(s) that teaches you how to install your PC if you get a dedicated GPU and an internet card. (This was my first time getting a desktop computer so the small tips in the email such as where to plug the HDMI cord and where to fix the internet antennas were really useful and well explained) The 10 working days was equivalent to 15 actual days so I started to get a bit worried, but PC specialist kept me informed of the progress by sending me an email, and also updating the status on their website, so I had nothing to worry about. All the PC components were installed well with care and they all work, especially the RGB lights. The cable management is also very well done. What can be improved: I would like if they had more case options though, especially more black ones with good airflow. I was also looking for that AIO cooler with a screen on it so I can customize it but sadly it was unavailable, so more component options would be great as well. I was also a little bit disappointed when I was going to buy the PC because I had my eyes on a special power supply unit, but when I refreshed the page, that specific unit had disappeared, mere seconds before I was about to confirm my order. Not to worry though, I got an alternative power supply and it works well. Still, it would be nice if there was a "ONLY 3 MORE LEFT 🔥" sign next to components that were soon going to be out of stock. The website support team was helpful to an extent but it needs significant improvement. Once I asked a question about a case, as I wanted to know whether the front panel had a dust filter on it, and the support person said he will go and check on the case and come back. I waited an ENTIRE HOUR before he responded saying "so sorry", only to inform me that there weren't any dust filters on the front. I bought that case and, it actually does have dust filters on the front, so either he was lying, or he must have misunderstood my question, or he didn't actually go and check and was doing something else. It would be nice to have a custom manual printed for my specific PC instead of having a generic default one for everyone, so it would adhere to my specific build. While I am not essentially complaining as the manual IS indeed helpful, it still would be nice if the manual was also personalized. Conclusion: Despite the drawbacks, I got the PC in one piece and it works really well. I would reach out in their discord if your looking for help instead of their dedicated "live chat" though, especially regarding recommendations for components. 10/10, Will still definitely recommend.