Firstly the website where you can build your PC is fine. Some issues with not telling you about incomparability until your done and ready to place the order. But it's only a small issue and considering the complexity of components it's not too surprising. They don't list the price of components. This is both ridiculous and frustrating. You have to note the total build cost, change the part, look at the new total build cost and get the calculator out. There was an issue during testing and I'm glad this was resolved beforehand. But this lead to unavoidable delays in posting the pc and despite an online chat and 1 phone call from the tech building the PC, my request to have the PC sent for delivery asap and not at the weekend because this was only agreed if the PC was shipped on-time with no issue, was ignored. This lead to a further call but the PC was then sent on the day. The build is top notch. The graphics card support bracket was not in place and was supporting air. You might make the excuse it moved transit, but all screws and fittings were sold with no room or give for movement. Very clean build. Simple setup instructions. Overall I'm very happy with my PC. Comparing prices with just building yourself, it's a pleasant surprise and considering the benefits of having someone else build, test, configure etc and the warranty deals. I wouldn't hesitate in recommending PC Specialist. I will definitely be using them again.