I admit i had never heard of PC Specialist when it was recommended to me by a friend. He knew i was looking for a new Desktop PC after my last one (purchased from Costco) was a bit of a nightmare so said PC Specialist were "the best around". I must admit i was very impressed with the website - the fact it checked the components you were picking were compatible - and once i made my order the communication during the build and test phase was great. The only reason i can't give them 5 stars is i had a couple of issues with my pc when it arrived. Whilst giving the desktop a once over to check everything i noticed a couple of things had not been put together correctly on the case. It just looked like they had rushed to put it together as covers were attached upside down and one component looked bent as it had been forced into place. It only took me 10 minutes to fix by undoing a few screws and putting it back together but that's not really the point. My other problem was my Windows installation was broken so it wouldn't perform any updates. Searching the PC Specialist forums (which are very good by the way) i found similar issues posted by others and the community were very helpful in providing me with what i needed to do to fix it. Basically it was a complete re-install of Windows. Again this was not ideal, and the fact i only discovered this fault after i had manually added all my programs and software, essentially meant i had wasted a few hours of my life. I can't really blame PC Specialist for this as apparently it is a common issue with the Windows OOBE tool that is installed on their machines, but it was a frustration none the less. Overall however i do love my new PC and the support from PC Specialist really was great in helping my with my issues. I would definitely recommend PC Specialist. It is just a shame for these few minor quality control issues i faced.