This is my third PC from PC Specialist - extremely happy with it. The previous one lasted 10 years and is still going strong (I'm passing it on to my son). The ability to chose from a wide range of components is great, and you automatically get helpful hints if, for example, you have specified a PSU of higher wattage then you really need. I haven't needed to phone them for many years but when I did they were very helpful. You can track the progress of the build, and the new PC came well packaged. Be aware that if it is despatched on a Friday DPD *might* want to deliver it on Saturday even though standard delivery is stated as Monday to Friday only (so look out for a text from them and you can change the delivery day if you are not going to be in).