Good website and ordering process which checks that the components are a match for each other, including getting the right level of cooling and a power supply with the right amount of power. Good Communication and tracking during the whole process. I chose the standard 7-9 working days build option and it was despatched after 7 days, arriving in perfect factory new condition, with everything well-packaged and well-protected for delivery. The instructions and set-up process were clear, complete, and easy to follow. Very neat and tidy cabling inside the case. Drivers installed properly with nothing else unusual or unexpected installed on the box. Most importantly, the PC seems to have been well tested, has been running everything flawlessly at the expected max clockspeeds, remaining at a stable temperature when under max load for hours, steady framerates and no crashes. It's less than 2 weeks so far, but I feel reassured by the overall experience and professionalism of PCS.