Having ordered from PC Specialist before, I knew they provided great customer service and quality products, hence I wanted to order my son's birthday gift from them. I fast tracked the order to 5 days which was fulfilled, however, I was called halfway through by their customer services to change the case to a more expensive one as the components wouldn't fit in the chosen one. This, despite the online configuration tool not picking this up, plus I had to pay the difference! Also, I was sent a 360 degree image of the PC during building, but found the CPU fans were not in the requested place. They were not changed after another phone call, which ended up being fine, but there was no feedback from the engineer to say it was better or more compatible in their current position. On arrival the PC didn't load into Windows properly the first time, then we were greeted by the engineer's diagnostic tool software, all over the desktop. On 2nd boot up, we managed to register my son as the sole user, but there was a more pressing issue...the RGB lighting. The Corsair RGB fans aren't even detected by iCue and instead Asus armoury crate has detected them. Whilst we can select their colour, every so often during use, they flash a bright bluish white which is incredibly distracting. My son now uses the PC with most of the LEDs switched off, which kind of defeats the purpose.