Marc
Overall, it's been a mixed experience buying my new PC from PC Specialist. I'm very happy with the performance of the PC (now that it works) But there have been some setup issues, and quality control oversights, which I'm not happy about considering the price I paid for this PC. Firstly, I've owned the PC for 10 days, and the GPU (worth £800) is already beginning to "sag" or "bend" because it's installed without any support at the front end of the PC case. Massive oversight, GPU support brackets should be included as standard in all PC builds. Support brackets are so inexpensive it's trivial, PC Specialist should know better. This GPU in particular is very "chunky" and requires support at both ends. It's extremely annoying, it looks ridiculous after just 10 days, and I'm worried that my expensive GPU is going to become damaged (if it isn't already) Secondly, Windows was badly corrupted on arrival, I was unable to update anything at all. I had to do a complete re-install of Windows to rectify the problem. Third, none of the RGB lighting controller programs were installed on arrival, and the RGB lighting cannot be controlled by a single program, you need at least 2 separate programs (Corsair iCUE & ASUS Armoury Crate) to get the RGB lighting to match up. Both programs had to be downloaded manually, nothing was pre-installed. The dust filters on the PC case were also fitted incorrectly. After owning the PC for just 7 days I had to disassemble the whole case myself to install the dust filters correctly. And lastly, this PC case (Corsair 280X) doesn't have any exhaust fans fitted, and there's no option to have them fitted, despite there being space for 2 exhaust fans. Again this is a huge oversight, as the PC case suffers badly from trapped heat. Good stuff: The PC is extremely powerful, it plays 4K games at 120+ FPS without breaking a sweat. Now that I have rectified most of the problems myself, it's a good PC and I'll be keeping it for a long time. In my opinion, my build was "rushed" by PC Specialist because I selected the "3-day fast track" option, several things were missed or overlooked to get my build out of the door on time. I would have preferred a delay to make sure it was built properly, rather than spending 10 days rectifying problems myself. I didn't pay extra for a "rush job".
9 months ago
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PC Specialist has a 4.8 average rating from 3,480 reviews

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