First time ordering a PC. Did a little bit of research on what I wanted. The custom build options on PC Specialist are great, and gave a lot more variation in cases and other components than I've found on competitor sites. Eventually settled on a Luna series PC since I liked the all white build option. The build took a little longer than advertised, and was slightly held up by one component being out of stock. However, they were quick to call and tell me they didn't think it would be back in anytime soon, and they swapped the SSD for a slightly better version at no extra cost. There was some fault found in testing, but they seemed to resolve that quickly and sent it out for Saturday delivery. I arranged this with a phone call on Friday and they were good about leaving notes for the courier since I live in a gated building. PC was amazing on arrival. Really well put together and a stunning build. Cable management was a bit messy in the back, which became an issue when I had a fault, but otherwise the only other issue was Onedrive. They'd somehow set up the PC to save my documents and downloads to Onedrive, which meant games were acting weird and sometimes splitting files between Onedrive and my SSD. I had to redownload a couple of games like League of Legends and Sims, and ended up uninstalling Onedrive. 2 weeks in, unfortunately either the corsair lcd liquid cooler pump has broken, or there's an issue with the command core. First person on the phone didn't seem to have much of a clue and instructed me to start pulling plugs from the hard drive, which was completely unrelated. He stopped replying to emails when I asked if he was sure the hard drive was connected to the command core. Second person was a lot better, quickly decided it needed to be repaired by them, and organised a return and repair. Waiting for this now (hopefully not for long). I have organised a slight upgrade to the PC while it is in repairs, which they have slotted into the notes. Overall, really good customer service, minus the one tech guy who wanted me to start pulling out unrelated plugs. Turnaround is a little longer, but you are getting a custom build and it's a popular and trustworthy site. My PC is gorgeous, so happy with the results.