Overall experience with PCSpecialist was good but not without its flaws. It was my second time ordering my system from PCSpecialist - first time I’ve ordered laptop which came pretty quickly - within 7 days but after a month of use graphics card was faulty and “died”, wasn’t their fault and it happens. RMA process was very smooth witch took around 2 weeks for the laptop to be fixed and returned. It’s been 6 years since I’ve ordered laptop from them and it is still working after heavy use and in good condition. This time I’ve ordered PC: the website is very easy to navigate and choose compatible parts as they have built in system which check if parts are compatible with each other and will give you suggestions on what to do. Customer service is great and enjoyable- they are ready to answer any questions and help as much as possible. The only reason I am making this review as 4 Stars it is because of the following problems when my PC arrived: 1. The bracket for graphics card wasn’t properly attached under it therefore the fans were hitting the bracket itself - had to re-adjust it. 2. The windows deployment wasn’t done properly - a lot of bugs e.g could not update windows itself, issues downloading files, accessing files and overall slowness so had to reinstall and after that it is working properly. 3. RAM on pc built was 6000Mhz but for some reason it was set to 5900Mhz - had to change it in bios. Other than issues above everything else is flawless