From start to finish the whole process of ordering a new PC from PC Specialist was painless! I work in animation for tv and film so needed something that I know will last me, and will get me up and running immediately (my old machine broke mid-job! nightmare!) I haven't invested in a brand new machine before, I always bought ex-studio second hand workstations. After asking on a couple of forums for recommendations for graphics cards, ram etc. I 'built' my machine through their customiser. They make this so easy thank god!! I wish the build time was faster because of course I do - but it's also oddly reassuring because they send you updates as they're building it! Overall I am delighted with my new machine! Gunna make some sweet animated TV on it!