I have just purchased my second laptop from PC Specialist. The first one I had 12 years ago and it has been the best latop I purchased. It is still working and I have handed it on to a friend. The only reason for change is that the first laptop was older technology and was not powerful enough for Windows 11 . The new one is marvellous and I am hopeful that it will also last as long as the first. The ability to specify exactly what processor, memory and hard drive, together with the other details means that the laptop is tailored exactly to my requirements. To get such specs with 'off the shelf' laptops is difficult, unless you pay exhorbitant prices! On the rare occasions when I have had to contact PC Specialist they have been quick in repsonse and I have no complaint! Keep up the good work.