The computer was built to spec and on time, and I was kept informed at every step. The result is a nice-looking, well constructed machine. However, one front USB port wasn’t working. The company was prompt in offering assistance when I reported this, and ultimately offered to accept a return when it turned out not to be something I could fix for myself, but by the time I’d discovered it I already had the machine set up with a lot of personal data loaded, and as I didn’t actually need that port, I decided to live with it. They did suggest that they could send me a replacement for the relevant part, but after I asked them to do so, so that I could look at replacing it myself, I heard no more from them. I accept that this was just an unfortunate flaw in one component, but it should have been caught in testing.