The pc i have purchased is very well built, and the service was good. Not as fast I would have liked. If I'd have known at the point of ordering it was going to be a smidge over 2 weeks, I'd have paid a little extra for the faster turnaround offer. Running the configurator to select parts was really slick and easy, the order process was also simple, apart from parting with the money. Communication was good, although the first update stayed the same for a week ish. Once it was being built the updates were good. Especially the email containing the pictures of it assembled pre testing. Delivery was fast once I'd had the despatch notification. Once I received it setup was easy and the PC is working well. On the whole a very positive process I am very pleased with my purchase and would recommend them to anyone spending a fair amount of money on a high end PC. I also opted for the 3 yr full collect & return warranty, working on the fact that I expect this computer to last beyond that without me doing anything to it. The PC doesn't even get warm when putting it under full load and all the parts used appear to be of high quality.